Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
13.08 issued an order, promised to send up to 28.08, but came 01.09 in Mosk. Khimki .. I took 2 colors. It is packed perfectly, not a single car, everything is flat. Bag externally class, looks great. There is almost no smell, it does not touch hard, it looks decent, it does not look cheap. The size, as desired, is not big, but not tiny. Colors are beautiful. Let's see how to wear it. In the photo, my height is 165 weight 54, the handbag sits perfectly. Ali does not give more photo to lay out, so little. Took for 829r, on ozone such 1179r, but was not available, so I stopped at Ali. Seller Thank you!
Very fast delivery, nice bag, compliant, thank you
It came with a small defect
Quality at the level. it came in two weeks.
Всё было бы хорошо, если бы не два пореза, на видном месте((( через спор вернули часть стоимости.
Всё было бы хорошо, если бы не два пореза, на видном месте((( через спор вернули часть стоимости.
The bag is cool, the locks all work looks stylish. Only here the belt turned out to be very large, and there is no possibility of adjustment, I'm very thin) I have to give it to the ears
I'm very happy! I bought in two colors, I did not regret it. Photos will not be applied, everything is exactly as in the photo.
Looks really nice,leather are really soft. I’m happy.
Сумка пришла очень быстро. Качество хорошее, запаха нет, нитки не торчат. Ремень немного большеват, но для меня это не критично, так как планировала носить не на поясе, а через плечо. Сумка небольшого размера, много не положишь, но самое необходимое спокойно помещается. Продавца советую.
Super quality, fast shipping. Recommend
Fast shipping. Quality is good
The handbag looks good, does not bulge. It's not convenient to put a phone in it.
Content conforms to the description, satisfied!
Excellent bag, though the belt is large
Excellent bag, though the belt is large
Exactly as depicted in the photo. Lovely material. Be careful when first using the zips they are not in the correct place and may be broken if not careful when first used. Zips are fine with use now day to day.
The bag is perfect! One in one as in the picture. Very satisfied!
Beautiful arrived quickly to chile
All Super
the product and the store are perfect, you could put 6 stars, I would put 6
Very well packaged. There was a delay in delivery, but it finally arrived. Good quality, I like it a lot, good design. The only thing, I can’t wear it as a belt bag, it’s a bit too big for my waist and hips.
Thank you very much, came quickly, the quality is super
Thank you very much, came quickly, the quality is super
The bag is excellent, packed very well, the bag is not big.