Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received within 2 weeks. Smaller than I thought it would be, but really cute.
Nice and good quality. It's not that big, but it's enough to carry the right and necessary. Fast shipping to Chile.
Ultra Fast shipping! For 4 days!!! Quality is high, a small smell, but quickly pass. Just super
Delivery about 11 days to St. Petersburg. Handbag really liked! Sewn neatly, good accessories, tactile very nice strap. I'm very happy! Thank you very much store
Looks like a good handbag. Use will show quality
The quality is excellent, looks like in the photo. The parcel came quickly. Recommend!
Сумка пришла за 2 недели во Владивосток. Она просто идеальная, то что я давно хотела, не большая, не выпирает. И сидит идеально.
Nice bag.
Very fast delivery and super good quality bags!
Very fast delivery and super good quality bags!
Very beautiful
Bag of leatherette, not cool, ordinary, "from the market"! 800 rubles is not worth it! Will go to the site with the child to walk)
Super nice waist bag. Is not too big (only for phone, keys and small wallet) but good quality and chic
The bag is just super. It looks very good, not as usual bags with Ali)) all the seams are even and neat color fully matches the photo.
Perfect !!! Very good quality . I really recommend it :). Arrive very fast
Bag fire, quality at altitude! Colors bomb, delivery fast to Moscow!!! Advise!!!
I order the second time, very satisfied
The quality is excellent, packed Super. Inside the package with air, so it came without creases. Can be worn on the belt, but the length of the belt is adjustable and can be worn over the shoulder. Recommend.
The bag is super. To Moscow 9 days
I liked the bag. The only negative is a long belt. If you reduce to the maximum, then at the waist is still great.
I liked the bag. The only negative is a long belt. If you reduce to the maximum, then at the waist is still great.
good packed. look like foto. good quality,thanks.
k bueno
Simply I love, an outside pocket and an inside at the top
The bag is just super! Quality is good! Very cool, thank you!♡♡♡