Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very rigid and it costs to put things inside. The color is very nice
It's very rigid and it costs to put things inside. The color is very nice
It's beautiful, very well made, nice color, I'll order others, it's worth it
Fast shipping. Pleasant bag, came without damage, the bag itself is quite soft and the upper part is harsh. If on the belt-then on girls with hips from 95-if less-flies, I will suture the strap. Well, and the gold detail on the belt is not at all necessary-already written (((
Fast shipping. Pleasant bag, came without damage, the bag itself is quite soft and the upper part is harsh. If on the belt-then on girls with hips from 95-if less-flies, I will suture the strap. Well, and the gold detail on the belt is not at all necessary-already written (((
I love it and is very beautiful
excelente
I expected it bigger, according to photography. But it looks really good.
Handbag liked. corresponds to the description. the color is not bright pink, but pastel pink. To Moscow, the delivery is very fast, less than two weeks.
Bag OK but small
Excellent product, I love it. He's come in the waiting time. The product corresponds to the description and is of very good quality materials. I certainly recommend.
The very long belt, I drop
Great bag! Quality materials, neatly sewn, no smell, perfectly packed and delivery fast. To store Thank you very much!
It is pts qualitatively sewn, quickly flew to St. Petersburg
Thanks
perfecta , tal y como en la foto
Fast delivery, ordered in one color, but it was not available, the store offered other colors. The bag is great!
Cool Bag! Very not bad quality, I'm happy! I like, advise and store
Quality is super! I will order in a different color. Came for a week, delivered to the post office of Sberbank
It's like the description.
I ordered two and they are excellent material
Everything, right, in perfect condition, superpimp and vertigo speed
The handbag is good. Shipping fast. But small
Excellent bag, the color as desired-a real Burgundy, there is a separate small compartment behind and one small inside the main, all with a zipper. Inside the phone, passport, keys... Anyway, it's all right. One but is that the strap is not tight enough on the waist/hips, if you are thin, so I can only wear vertically. Got there in about three weeks.
Quick to ship; Item as described; Excellent store; A++