Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mat is just super! Very cool! I issued an order in early August, but something happened on delivery and the order stopped tracking. Contacted the store, I was asked want to return money or receive the goods, I chose the goods and re-sent the mat at last from me! Thank you very much to the seller that quickly responded and in general for good goods!
good stuff, really happy with it
The mat corresponds to the description. With the store did not communicate, the parcel came very quickly.
Здоровский коврик, мне очень понравился. Доставка курьером, очень очень быстро. Единственно есть вмятены и койки, но не значительные. Имеется чехол
Straight was delivery by courier. Cool. The quality is excellent. Thickness good
It looks amazing! Thanks :-)
The mat is cool, quality, the floor does not slip the most
Do not twist it does not slip. Thin. Delivery fast
Good item and fast shipping. Thank you so much!
Excellent mat, packed in a handbag for carrying.
Bit thick
Fast shipping. The mat is good. There is a smell, but it is weathered. The store answers promptly. Recommend
Great mat! Comfortable, soft, pleasant texture and color! It is a pleasure to deal with it! There is a carrying bag with a belt on the shoulder, it is convenient to take with you. Sent quickly, the only thing that personally it was not convenient for me-the method of delivery. Initially it was a courier home when the courier called and said that it would be in 30 minutes (and I was in another city), I did not receive an order. It is not indicated which shipping service was carried out, it was necessary to search for the number in different delivery services, and remake the delivery to the point of issue. On this occasion, as well-no information-where, how and when you can pick up the order. That's why I shoot one star.
Very good, it is thick, a real sports tap
Соответствует описанию, пришёл очень быстро в Тамбов 9 дней, цвет как на картинке, отправка на следующий день, хотя был выходной, спасибо большое продавцу, упакован отлично и есть чехол
Ordered 2 March-5 March courier brought home. In the case did not check, pretty. Neatly opened, so as not to cut the cover.
The rug is satisfied, odorless, arrived intact and safe
The mat is excellent. Does not slip. No smell. Soft. Thank you to the store for the bag included. I'll order more.
amazing product, I like a lot!
Very good mat. The case is of poor quality. But the mat is very good.
Хорошее качество. Быстрая доставка до Минска за месяц
For 10 days in St. Petersburg, the courier brought to the house
As described. Delivered with a handy bag to carry it around, or to store. Tried it yesterday for a yoga session, was very happy with the purchase. Recommend the store
Not torn, and there are of course small creases and a little bit of smell but curled normally the color of course Bright will see whether it is Mark or not but I liked it
Delivery by courier to the apartment. The Tomsk region reached in a week. The goods are satisfied. The mat is non slip, the thickness is 5mm