Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description, the quality is good, the material is dense, odorless, sent quickly, to Moscow went 12 days. In the kit there is a cover. The only negative-there are dents after transportation, but perhaps still straighten out with time.
Also bring to transport
The mat corresponds to the description, without damage. The only thing in the cover is very difficult to put. In the case until I tried. came to Tatarstan for less than a week
Mat normal. For fitness will come down. Not professional, of course, but quite qualitatively made. Came quickly to Kiev in the new mail department, literally a couple of weeks. The color is also not tense, but pleasant green.
excellent !
коврик хорошего качества, яркая расцветка
Good mat
Top Quality and fast shipment
Very happy with the mat
The mat is excellent, beautiful purple. Hands do not slip, soft, long. The cover is also OK. Delivered by courier, everything is very fast.
perfect
All as in the picture! Just love!
Preciso
Excellent yoga mat, has such as wanted, I will order more!
Cool mat. Quality is super!
Good tight mat. Delivery to St. Petersburg for 5 days.
Everything is fine! Thank you!
Very fast delivery (3 days), delivered by courier.
Excellent mat, this second, I use the first actively, everything suits
коврик заказала повторно в подарок, т.к. качество понравилось
Mat Super! Wife is delighted)
Very high quality mat. Does not slip, perfectly twists. After the print, it was slightly twisted, but after several training, it fits very well to the floor.
I came quickly. I did not find any defects.
Thank you for the wonderful rug. Quality and color is according to
всё как и обещалось, красивый, качественный, только 1 небольшая вмятинка, но это не существенно