Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the mat. Good one. It is very convenient that there is a markup. I use for regular exercises at home, not for yoga. Legs and arms do not slip
well packed, good quality.
В Магадан заказ пришёл за три недели. Это очень быстро. Отправитель был город Подольск. Коврик хорошо упакован, пришёл целый и невредимый. Очень приятный тактильно. Толщина ровно такая же какая была заявлена. Бонусом идёт чехол для коврика. Очень сильно порадовал выбор продавца. Коврик своих денег стоит однозначно.
Normal mat, but I expected another. I expected a softer and more flexible one like Kettler in the Sportmaster. I will not shoot a star. Mat without damage. The cover is flimsy, one name, it would be better to put rubber bands to fix the mat in twisted form.
Corresponds to the description, came very quickly in Tambov 9 days, color as in the picture, sending the next day, although there was a day off, thanks a lot to the store,, packed
Пришел быстро за 5 дней, принес курьер домой. Упакован хорошо, чехол в комплекте. Спасибо продавцу
Соответствует описанию, пришёл очень быстро в Тамбов 9 дней, цвет как на картинке, отправка на следующий день, хотя был выходной, спасибо большое продавцу, упакован отлично и есть чехол
Thank you very much for the translation of the parcel and many thanks to the Packers customs express that all small packages put together with the big mat, for that thank you. I am very pleased and recommend this store, in appearance and quality is visible immediately, I did not actually use it when I go to yoga and Pilates in the future.
Nice mat. I did not regret buying. It is not slippery, not firm and not soft. The golden middle) marking for Asan is also used, convenient. It was packed in a plastic bag. Another to the carpet were joined by other small parcels, and they came very, very quickly))
produto igual o da foto, muito boa qualidade. entrega rápida para RS Brasil. adorei o produto.
Большое спасибо Вам за перевод посылки и большое спасибо упаковщикам таможни Алиэкспресс,что все маленькие упаковки положили вместе с большим ковриком, за это спасибо.Я очень довольная и рекомендую этот магазин, на вид и качество видно сразу,еще на деле не использовала,когда пойду на йогу и пилатес в будущем оставлю отзыв.
Пришел быстро. Высококачественный внешний вид, плотный и мягкий, но не растягивается и не скользит, отлично подходит для всех поз для йоги. Красивый цвет и узор. Матовый, сравнимый с некоторыми Топ специализированными брендами, которые в 3 раза дороже. Я очень доволен.
Классный коврик. Не пожалела о покупке. Заниматься не скользко, не твёрдо и не мягко. Золотая середина) разметкой для асан тоже пользуюсь, удобно. Упаковано было в пластиковый пакет. Ещё к ковру присоединили другие мелкие посылки, и они пришли очень-очень быстро))
Нормальный коврик, не скользит, мягкий, плотный. Есть незначительные вмятины, но не страшно. Чехол отвратительного качества, пришёл рваный. Из-за этого хранить неудобно.
Cool mat. Quality is super!
Good tight mat. Delivery to St. Petersburg for 5 days.
Everything is fine! Thank you!
Very fast delivery (3 days), delivered by courier.
Excellent mat, this second, I use the first actively, everything suits
коврик заказала повторно в подарок, т.к. качество понравилось
Mat Super! Wife is delighted)
Very high quality mat. Does not slip, perfectly twists. After the print, it was slightly twisted, but after several training, it fits very well to the floor.
I came quickly. I did not find any defects.
Thank you for the wonderful rug. Quality and color is according to
всё как и обещалось, красивый, качественный, только 1 небольшая вмятинка, но это не существенно