Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Коврик хороший, качественный, рекомендую.Есть претензия по доставке, которую оформили в пункт выдачи, находящийся очень далеко от дома. С таким же успехом можно было купить в магазине без всяких ожиданий. Поэтому при заказе уточняйте у продавца, куда именно будет отправлен заказ!
The mat is excellent, dense. the store sooo long processed the order, already wanted to cancel. came to Peter quickly, delivered by courier to the house
Great mat. A year ago I took myself, I use regularly, still in excellent condition. This time I took my husband, came quickly, the quality is not different.
The mat is really very good quality and pleasant to the touch. I hope it will last a long time. Shipping fast.
Mat of excellent quality. Delivered very quickly.
Mat cool, odorless, delivery Prya to the door
Long did not send the goods, however, then he came quickly enough and even the courier to the house
Great mat! Fast delivery to door by courier!
Mat, excellent: light, thick, almost non-slip
At first glance quality, let's see in use, delivery by fast courier.
Chic rug. The quality is just personal. Color as in the picture, order 11.11, in Novosibirsk came 24.11
Great mat
I arrive very ra pido, it is the second I ask for this one is to give away and I will not take the product very recommended twice, a good mat no doubt
The mat at first glance looks Bombay, dense, does not slip on the floor. Not very thick, in moderation. Let's see how it will behave in training and complement the review. Delivery to Moscow in 7 days, brought a courier to the apartment.
The mat is chic, I'm delighted
The mat is very cool, does not slip, soft, comfortable, I'm delighted. The store is attentive and polite. Everything quickly came straight home before training
The mat is excellent. Does not slip. Packed well. Included case
Very good mat, yesterday tried in the case, does not slip.
Коврик тонкий и очень лёгкий, т.е. Если его засунуть в сумку в скрученом состоянии, он потом не сразу распрямляется. Цвет такой же как и на картинках, рисунок классный.
The mat is cool, delivery to Moscow in 10 days, it was packed so-so, the film broke, but, with the goods everything is fine. I am very pleased with it, beautiful and quality.
The carpet ordered the 11th Sent out on 14th Delivered on the 18th of the courier to Moscow. Carpet is 0,6 cm thick, but it is very elastic and dense!!! Non-sliding, super beautiful with a Microlink, I did not expect! I liked the color very much, I'm delighted!
It gives Me off. It's a little clearer than I thought, but it's no problem. It comes with its cover so you can take it wherever you want.
Cool mat! I really liked it! Packed well, on conscience. In the case. The store answered politely and quickly. I recommend the product and the store
Хороший коврик , длинный, цвет насыщенный, привёз курьер через неделю после заказа
Great mat! It's a pleasure doing business. Knees and elbows do not hurt! Sincerely recommend!