Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good carpet. But it slips.
The mat is excellent, in comparison with the past cheap even does not go. It came in a week, brought by courier. The mat is thick, dense and does not slip, the coating is special. Very decent, the color as in the photo, there is a smell until it weathered.
Carpet Super, delivered to Moscow in a week at home
The goods came in a week, the quality is super
The mat came quickly. Quality is good. It's a pleasure doing business. Seller recommend.
I liked it. Great mat. Shipping fast. Thank you
Great mat!!!! It's just that I'm in a wild delight, went about 7 days to Tyumen!!
Хороший коврик в меру мягкий. Заниматься удобно. Но ладони у меня скользят, может сильно потеют)))
Great mat! Does not slip, does not stretch, the delivery is super fast (in a week), the picture is very helpful! Thanks for the good mat and fast delivery!
The mat is excellent! Soft, comfortable for classes. Delivery by courier. Mat in a convenient package. You can take it everywhere with you)))
Коврик красивый, удобный. минусы 1. скользкий, руки скользят даже сухие .. 2. за 3 суток не распрямился, концы закручиваются
Good mat, corresponds to the description
Excellent mat, I order a second time, courier to the door, with the first I have been engaged a long time, withstands any training, not firm and not soft, very comfortable
The rug was brought to Voronezh for 7 days) directly to the apartment delivered for free) very satisfied with the purchase) after I try in action I will add a review) with the store
Коврик плотный. В комплекте чехол.
The mat came in the specified period, everything corresponds to the description, the color is nicer than in the photo, the only one came with a small hole, but the pradadadad
Mat cool! Beautiful! It's a pleasure to do it. In the complete set a cover with a strap.
Very good is worth quality price can not be ordered more
Great mat. Delivery to Syktyvkar for 8 days by courier directly home. Thank you to store, AliExpress and delivery!!! The quality of the mat is at altitude, soft, beautiful, does not slip. I recommend, order, you will not regret
좋네요
Good, beautiful, dense
The mat is excellent, delivered earlier, reached in 5 days. Fully corresponds to the description, well packed.
Delivery fast, Express (brought by Courier) Mat in the case, there is no smell, almost does not twist, thick
Коврики хорошие, единственный минус заказывала один голубой, а второй сиреневый. Пришли оба сиреневых.
отличный коврик! Всё целое, быстрая доставка. Благодарю!