Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
well packed, good quality.
Ordered 11.11 with all coupons for 1145.16r, before Peter went three weeks. No smell. Beautiful, with a handbag, soft. I haven't tried it yet. But so satisfied at first glance, without flaws. I liked the mat, I will work with pleasure
Super mat, I take the second, without complaints, delivery to Italy is very fast, I recommend
Пришли быстро. Плотные, красивые, мягкие- заказывали в клуб 10 штук. Цвет как на картинке, разметка точная - это очень удобно. Чехол хлипинький, но нам он и не нужен был. Посмотрим как в использовании, но первое впечатление очень хорошее.
Wow! Happy with my purchase! Looks like in the photo. Came with the cover. Many thanks store!
A quality that exceeded my expectations. Strongly recommended to start Yoga.
Good mat
Fast and safe delivery. Great material. Recommend this product! thanks!
Excellent quality. Very pleased.
Thanks for fast delivery and good quality of my new !
Mat Duge garniy, yakisniy, beautiful colir, the great rosemir is the same single!
Fast delivery, the quality is quite good
Love the . Thank you very much!!
Excellent mat, super fast delivery! Came even before the declared time!! The mat corresponds to the description, no foreign smell, very pleasant to the touch. I hope it will last a long time. I recommend it!
Thin, but sufficient. Color and bag are though perfect.
Good mat, came quickly, everything is whole.
The goods received with great difficulty. Problems of logistics, in the post office received a foreign order and returned it to the owner. My order was to come to another person whose order I returned. Accidentally at the cash desk in 5KA, I saw on the form of an order similar to mine and with my last name. But I could not give it even by passport, K. It was believed that I already received my order. In the end, I had to call the delivery service, call the administrator of the store and after a long clarification I was given my order.
The colour is exactly like in the photo (it is baby pink), but otherwise nothing wrong with the product.
Norms
Podložka prišla for Mesiac and trištvrte. Veľmi good zabalená. It Super že Má AJ puzdro for prenášanie, ktoré SA prevesí CEZ rameno. Podložka them AJ dostatočne Hrubá. Takže môžem vrele odporúčať. Odporúčam AJ predajcu. Ďakujem veľmi pekne. Veľmi has potešila.
I take it a second time. Moderately thin and not slippery. Mom and I liked it. Come quickly. Thanks :)
The rug is like a good one, the cover is hilenky... But since in fact I do not wear it but only store me satisfied...
Quality is good advise, delivery by Courier
All good
Cool yoga mat!!! I wanted this!!!! Thank the store for the goods.