Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality mat. Even on the laminate does not slip
ניראה מצויין, big very top quality, arrived within Weekly only, thank you very much to the store
To Minsk 31 days, the quality is good, no smell, the thickness should be taken more, who likes softer...
Very good, is light when stepping is soft and looks very durable, recommend
The order came literally in a week, super fast delivery, the store did well, quickly sent the order, the kind of mat is durable, in the case until tried
Excellent mat, I liked it!
Хороший коврик для своей стоимости. Легкий. В удобном чехле
Looks blue on camera but it’s actually true to the description. Very happy with my purchase. Took a pretty long time to arrive in France.
The mat is just super! Do not hesitate to take it! Very high quality, non-slippery, dense, fast delivery, carrying bag included. By the way, 8 years ago I bought a similar quality in a sports store, for 3 T, without a bag. He's still alive, just already cracked.
Bien
It has arrived at the expected date. Looks chubby and good quality. Also, bring a cover to comfortably take her down the street.
Perfetto
Normal mat, non-slip, soft, dense. There are minor dents, but not scary. Cover of disgusting quality, came torn. Because of this, it is uncomfortable to store.
Excellent mat, very satisfied!
Excellent mat, does not slip, dense. Came in 3 weeks. Very happy.
Very good choice. I'm starting to do yoga and I think it's a good mat to start with. Very happy
i am delighted. matches the photo in full
For such a low cost, is great. Thanks to the seller!
Delivery Super!! August 10 ordered and already August 15 brought! If you need urgently-I advise!)))
For my budget, is the perfect solution. This shop rocks!
noproblems with the order, everything is fine
Super fast delivery!
Everything is fine, delivery to the door, but it turns from my sides... Maybe with time will pass, but while Twisted
The mat is just super, really liked, for such money I recommend.
Mat excellent