Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LOVE this mat! I recommend
Excellent mat, with a cover, odorless.
as for my experience, is really worth ordering
Arrived very fast! Product is exactly as described. I recommend. Thank you
The mat is excellent, dense, long, does not slip, it is comfortable on it, delivered by The Courier
Excellent
The mat is just super! Does not slip on the floor, pleasant to the touch, it's a pleasure to deal with
The mat is perfect! Just like the pictures! Very good value. Fully recommended. I get super fast to Spain.
Delivery is super fast. There is no quality. 5 *!
Thank you soo much!! Quality really good! I'll give this store 5 stars.
Good product but I delay too much to arrive
Excellent mat, does not slip. Recommend
No está mal, pero resbalan un poco las manos aunque se mantiene fija en el suelo y no se estira
Коврик хорошего качества, по толщине идеальный, не скользкий. В Московскую область пришёл меньше, чем за неделю. Были небольшие вмятины и разрыв чехла, но продавец компенсировал прореди. Ковриком очень довольна.
Pleasant comfortable mat, brought home after 6 days in my opinion, took for a roller to knead his back. I'm happy with everyone, I recommend
Excellent mat for exercises. Delivery was very fast. Thank you
made a nice deal ordering this , can totally recommend
Excellent value for money. Recommended 100%
Great mat. Everything corresponds to the description. The cover is whole. I recommend to buy. Drove fast
Fast delivery in france, order the 18/04 and received the 24/04 top I recommend
Mat chic. Thank you.
Came to St. Petersburg for 3 weeks, there is a small smell, I hope with time will fade, the color is pleasant, the cover is of course hlipenky, but it's good that it is)
The mat came very quickly, the courier brought straight home. Everything came in excellent condition, no creases and bruises. The cover of course is flimkovat and with active use for a long time is not enough. The carpet itself is of excellent quality, without an unpleasant smell, a rich beautiful color. I am so straight in general for almost the whole height, 164 cm) all the declared characteristics correspond. Already tried, very comfortable, dense and soft. Ordered on the tip alishopping_guru. Very satisfied! I recommend) I did not communicate with the store, there was no need. Thank you)
It came quickly. Quality is good.
It's so resonably priced I couldn't resist :-) Waiting for my parcel already!