Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The rug is like a good one, the cover is hilenky... But since in fact I do not wear it but only store me satisfied...
Quality is good advise, delivery by Courier
All good
Cool yoga mat!!! I wanted this!!!! Thank the store for the goods.
Couleur magnifique, qualité au rendez-vous. Très satisfaite! Je recommande ce produit et la boutique!
The mat for this price is excellent. Pleasant material, cool that there are footmarks, quite dense. Inferior of course rubber, as one of the main tasks of the yoga mat is not to slip. In general, it is worth it!
Excellent mat) Thank you very much)
Excellent mat, I hope it will not slip on it. Came in less than a week
Классный коврик. Не пожалела о покупке. Заниматься не скользко, не твёрдо и не мягко. Золотая середина) разметкой для асан тоже пользуюсь, удобно. Упаковано было в пластиковый пакет. Ещё к ковру присоединили другие мелкие посылки, и они пришли очень-очень быстро))
Very high mat! Does not slip at all on the floor, or legs/hands. I do not know how the share of yoga, but for normal fitness is just super! The knees are very comfortable. Recommend!!! Delivery 4 days from Russia
Большое спасибо Вам за перевод посылки и большое спасибо упаковщикам таможни Алиэкспресс,что все маленькие упаковки положили вместе с большим ковриком, за это спасибо.Я очень довольная и рекомендую этот магазин, на вид и качество видно сразу,еще на деле не использовала,когда пойду на йогу и пилатес в будущем оставлю отзыв.
Excellent mat, better than in decatlon or Sportmaster
The mat is cool, but the color is not the one who came!
My favorite sports and yoga mat by far I had already bought one from this store I took one for my darling :) very comfortable and good quality
Great mat. Came without marriage. Quality is excellent)
Excellent mat! quality, color as on the pictures of it bags is attached for storage!
Good quality mat. Sent promptly. No smell.
The mat is perfect! Dents are aligned, non-slip, large and thick. Very convenient. Compactly folds, comfortable cover, beautiful pattern on the rug itself.
Nice mat. I did not regret buying. It is not slippery, not firm and not soft. The golden middle) marking for Asan is also used, convenient. It was packed in a plastic bag. Another to the carpet were joined by other small parcels, and they came very, very quickly))
Nice mat. I did not regret buying. It is not slippery, not firm and not soft. The golden middle) marking for Asan is also used, convenient. It was packed in a plastic bag. Another to the carpet were joined by other small parcels, and they came very, very quickly))
Fast delivery taking into account may holidays in China. Comfortable mat, does not slip, the color is beautiful, dark green, odorless. If only for yoga-normal, and if used for other sports, like Pilates for example-thin too, the back hard.
As you can see in the photo. Very good envalado
Perfect. Good quality same as in half price decathlon. I highly recommend. Buy yourself safer. And I arrive fast in 12 days.
Excellent yoga mat, the color is very beautiful gentle blue. Delivery by fast courier to the house. No flaws, everything is fine. Thank you to store and Courier.
Thank you very much for the translation of the parcel and many thanks to the Packers customs express that all small packages put together with the big mat, for that thank you. I am very pleased and recommend this store, in appearance and quality is visible immediately, I did not actually use it when I go to yoga and Pilates in the future.