Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much for the translation of the parcel and many thanks to the Packers customs express that all small packages put together with the big mat, for that thank you. I am very pleased and recommend this store, in appearance and quality is visible immediately, I did not actually use it when I go to yoga and Pilates in the future.
Very good, just carry it is somewhat fragile and hard to put
The mat is good. They ordered the second one, because one is missing.
It is a very good mat, non slip and nice color
Súper perfecto y rápido
Quality mat, delivered quickly.
Great product, same as picture and description, recommend it.
Пришел быстро. Высококачественный внешний вид, плотный и мягкий, но не растягивается и не скользит, отлично подходит для всех поз для йоги. Красивый цвет и узор. Матовый, сравнимый с некоторыми Топ специализированными брендами, которые в 3 раза дороже. Я очень доволен.
Perfect for practice both xq does not slide and the drawings that help positions and axis, this is best for similar ones
The mat is cool. Shipping fast. I advise everyone.
good
Perfect!!!
The mat is amazing. Quality. Does not roll back into the roll when laying on the floor. I'm very happy. Thank you store!
Very cool mat, fast delivery in Khabarovsk
Came quickly. Premium look and feel, thick and soft but doesn't stretch or slide, great for all yoga poses. Color is beautiful and pattern well made. The matt comparable to some top specialized brands which are 3x more expensive. I'm very satisfied.
The mat quickly arrived, excellent on it to do a bar, but the pose of yoga-the dog head down, not very convenient-the hands slide. The rug came in a case and a whole, which pts pleased)))
Super! Thank you!
That's such a cheap ! Glad to find it online
коврик очень понравился, мягкий. буду тестировать. с продавцом не общалась
Yay, my mat came (3 weeks to the Kaliningrad region), delivery by courier to the apartment. Happy as an elephant. Already training on it, very convenient. The length is ideal, I put in full height (170 cm). If you are a bone, like me, this mat is your salvation. kopchik and spine rest on it). does not slip, looks good, came with a cover. In general, 5 points out of 5. I advise, you will not regret.
Excellent, quality rug. Already tried. Satisfied, thank the store
Good quality mat. Even on the laminate does not slip
ניראה מצויין, big very top quality, arrived within Weekly only, thank you very much to the store
To Minsk 31 days, the quality is good, no smell, the thickness should be taken more, who likes softer...
Very good, is light when stepping is soft and looks very durable, recommend