Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order arrived very quickly, delivered the courier to the hands. Packed standard, no damage and bruises, everything is perfect. Mega-cool mat! I have a real ribok, but this thicker with a pleasant texture and a pattern, my wife really liked. It is convenient to stand in the bar, on elbows and knees, hands do not slip. Definitely recommend!
Good Yoga Mat, not slippery
It's the second I ask, this was a gift for a friend who liked mine. Very well packed, rapid preparation and fast shipping to GC (less than 3 weeks)
Just like in photography, communication with the very good store. I recommend it.
I'm delighted with the mat, to the touch mega pleasant, thickness 6mm, does not fold on the floor like others that I had, the color is excellent, fast delivery, thank you to the store, I hope will last a long time) the cover is comfortable, the smell was not from the mat
super made
Perfect. Very nice color. I recommend. :)
Very good product!
Mat of good quality, does not slip.
Покупаю коврик 2 раз. Очень удобный, мягкий. Первый используется с января ежедневно для практики йоги, начал стираться. С продавцом не общалась. Доставка в течение 10 дней курьером.
The rug was delivered in 5 days! I brought a courier. communication with the store is happy!. I bought for 1,366,94.
Super, thank you!
I took it on recommendation in Instagram, excellent mat, I really like it, it does not roll on the floor, it does not fold back, I recommend it with the store.
Very cool mat. Order sent immediately. No jambs. Seller recommend
The item came as described. Good communication with the store. Okay time of delivery.
Esta GENIAL! me ha sorprendido un monton la calidad, no se estira, es blandita pero lo justo y además viene con una funda con asa para llevarla en el hombro. 10/10!
Quickly completed the order, corresponds to the description. Size 61 cm × 83 cm, the thickness of approx. 5mm (it was possible to order more and more...), the color is beautiful, the cover.
In St. Petersburg, the rug went 12 days. The mat is excellent, very pleasant to the body, the grip with the floor is good, does not slip. And the body and sneakers do not slip either. While it is thin enough. And elbows and knees do not hurt, which was a problem with another rug. You should carefully open the packing so as not to damage the cover. On the label it is written that Eco :) store and I recommend it.
Nice mat. Does not slip. Delivered relatively quickly. Recommend
Came quickly in 5 days, brought the courier home. Packed well, cover included. Thanks store
I'm happy. In Yekaterinburg arrived in 9 days. Brought right to the doorstep. I did not communicate with the store, it was not necessary. The bag for carrying is weak, but not for her bought. Recommend.
The mat is very high quality, the delivery is super fast, delivered even earlier than it was stated initially. My wife really liked it, I did not check it yet, I'll add a review later. I recommend the store to everyone.
A good mat, long and not very thin. And the cover is comfortable. Purchase in general is very satisfied.
Comfortable mat. Does not twist, does not roll. I liked it very much) I came in 18 days.
Отличный коврик!!!