Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quickly completed the order, corresponds to the description. Size 61 cm × 83 cm, the thickness of approx. 5mm (it was possible to order more and more...), the color is beautiful, the cover.
In St. Petersburg, the rug went 12 days. The mat is excellent, very pleasant to the body, the grip with the floor is good, does not slip. And the body and sneakers do not slip either. While it is thin enough. And elbows and knees do not hurt, which was a problem with another rug. You should carefully open the packing so as not to damage the cover. On the label it is written that Eco :) store and I recommend it.
Nice mat. Does not slip. Delivered relatively quickly. Recommend
Came quickly in 5 days, brought the courier home. Packed well, cover included. Thanks store
I'm happy. In Yekaterinburg arrived in 9 days. Brought right to the doorstep. I did not communicate with the store, it was not necessary. The bag for carrying is weak, but not for her bought. Recommend.
The mat is very high quality, the delivery is super fast, delivered even earlier than it was stated initially. My wife really liked it, I did not check it yet, I'll add a review later. I recommend the store to everyone.
A good mat, long and not very thin. And the cover is comfortable. Purchase in general is very satisfied.
Comfortable mat. Does not twist, does not roll. I liked it very much) I came in 18 days.
Отличный коврик!!!
Доставили в срок и все аккуратно. По моим ощущениям коврик толще 6 мм. В остальном все хорошо.
Normal mat.
Class!
The mat has arrived in perfect condition. It comes with a bag to transport it. I haven't tried it yet but apparently it has good quality and the drawing is very nice.
It's great that the store offers such a low cost for . Thanks!
it's lovely ! just as described
7/29-8/19: Even though i had it for a while and I’m just now using it. So far everything is good will definitely purchase another.
Super, very nice item... Fast delivery.
an opportunity to buy such a cheap online is priceless. thanks to the seller!
all items exactly as expected. reasonable shipping time. good communication
The quality is excellent. Delivery by courier.
Everything as wanted, thickness and hardness is the most, does not hurt and does not crumble
The mat is just super. There was a little smell for a couple of days, but it passed. Cute cover for a rug. It is convenient to do exercises
A good mat, it is thin, light. Touch nice. It is convenient to do. Already tried several exercises.)) the smell is felt after opening, but it will fade. The color is beautiful, not acid. Both for yoga, and for fitness is good.)
Super, awesome mat of excellent quality! dense, does not fold! only cut an inadvertent cover when cut the package, it's insulting, be careful.
Super!! I'm very happy!! Take it!!