Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery and carpet very comfort delighted with this purchase we recommend this store
Spit on the price and decided to pamper myself to order this mat, and did not regret at all! Responsible for your money! Came as in the photo, in action did not try, but the appearance speaks for itself
No communication with the store
Отличный коврик, доставили в липецкую область за неделю.
Коврик рекомендую. Удобный, лёгкий и толстый. Не скользит, да и на вид он ничего. Как раз для новичков. Чехол для коврика посредственный, но на первое время сойдёт. Прослужит месяц-два максимум.
Nice mat. Moderately thick and not thin, light. I'm using tomorrow. Let's see if we can crumble or not.
The mat is good, thank you!
Great mat!!!! Advise!!
A very communicating and fast store but you have to pay attention to the packaging. I 've had some misadventures. The seller managed the problem brilliantly. I recommend it. The carpet is of good manufacture and very large. The material is good.
Коврик полностью соответствует описанию, доставка супер быстрая- за 6 дней доставили. Качество отличное, в выборе помогли отзывы, которые здесь оставляют. Действительно коврик супер, очень довольна. Рекомендую без сомнения этот магазин. Спасибо.
The product corresponds to the description, came to Ukraine in a week. The mat is lighter than I expected, but it's even a plus-it's convenient to carry with me. Came packed in a special case (for long socks will not work, but for the first time-what you need). Pleasant to the touch, does not slip, poured a little tea on it-wiped with a napkin and no trace left
exelente compra, é exatamente com queria e estava no anuncio. Recomendo
Super!
All right I arrive sooner than expected
Everything is super! I order the second as a gift. Smells delicious
Quality at altitude. + convenient carrying case
Wow, it actually amazing. I highly recommend it!
Insanely soft and comfortable mat, worth your money. The thickness is exactly what you need for classes.
excellent product! no problems with delivery. color is exactly that I needed. thank you :)
Arrived in Bashkiria a week by courier to home. The quality corresponds to the declared.
The order arrived very quickly, delivered the courier to the hands. Packed standard, no damage and bruises, everything is perfect. Mega-cool mat! I have a real ribok, but this thicker with a pleasant texture and a pattern, my wife really liked. It is convenient to stand in the bar, on elbows and knees, hands do not slip. Definitely recommend!
Good Yoga Mat, not slippery
It's the second I ask, this was a gift for a friend who liked mine. Very well packed, rapid preparation and fast shipping to GC (less than 3 weeks)
Just like in photography, communication with the very good store. I recommend it.
I'm delighted with the mat, to the touch mega pleasant, thickness 6mm, does not fold on the floor like others that I had, the color is excellent, fast delivery, thank you to the store, I hope will last a long time) the cover is comfortable, the smell was not from the mat