Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good sport water bottle , good price , fast shipping.
Good Goods. Durable plastic without foreign smells. Good packing. Fast shipping.
A good bottle, plastic does not smell, does not leak, it's pleasant to the touch. Bought for 770 rubles for 0.5 liters. Delivery fast
Quality is good, paid 10,82 dolars. It's been a month.
Delivery to Kiev-19 days. Ukrmail. Track tracked. The whole thing. Bottles are super, especially colors.
The bottles are great. I take not the first time. This time I decided to take more volume. Covers are reliable and long "go" in contrast to cheap analogs. The only thing that upset-did not put the spare rubber bands. But this is a trifle. In the presence of also a mesh-sieve
The bottle is just top. Water does not spill. Double lid lock.
The bottle is just fire! Very cool, excellent quality! A little narrowing in the middle for ease of girth with fingers, and in general the price would not be! Delivery to Mari-El for 12 days, just instant)
Delivered for 4 types. The beaches of yakisna. The salesman is respectable. Recommend.
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Very usefull bottle, had already one before which was smaller but this is very handy to keep you hydrated for the whole day, just refill and go.
The bottle is beautiful and neatly executed, only the color is slightly darker than thought. Put another sponge with a handle for washing, everything is civilized)
Muito bom o produto!
Worth very It is very good for running
Very quickly came the order. The order is satisfied. Seller best!
Nice thing. Just an elite bottle. Material softach, keep nice. I still have 1,5 liters from them. Two years already working.
Very fast delivery to Moscow. The quality is very high. Took for a gift, very satisfied
The parcel came quickly, the quality of the goods at the highest level. Very nice to touch
The bottle is great! Bought on 650 ml. There is no smell at all, which pleases. Came on time, there are no scratches, nothing superfluous. Clasp is reliable, the quality is super. I did not try in use, but I suspect that everything is super. I recommend definitely! If anything, I'll add a tip. To the store Thank you very much!
I liked the bottle very much. Everything is done qualitatively. Seller recommend. .
I love the color just like the Image looks pressive is soft to Touch product I recommend to 100 I ordered the 1 litre measurement and if the cylinder is long if your backpack is small take into account
The quality is excellent. For those who also do not read the description-a dent at the bottom technological to put inscriptions on the bottle. Watch the last photo. This is printskrin from bottle description.
Super happy with the order super well packaged on the outside and inside and super good quality no words to explain them super well everything I recommend to the store
The bottle is very good. What you need! Now you can drink water and favorite drinks always and everywhere)) I will order in other colors/other volume. The quality is excellent. Worth your money. Recommend. 500 ml is easy to fit in a female bag.
Like the product arrived super fast.