Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is well! Goods quality. When opening the crust, do not forget to press the button (stopper) on the third photo.
Excellent quality, fast delivery to Moscow. I advise everyone
Excellent product, very soft to contact, I liked it!, recommended
I order more than once, a bottle of quality, the first bottle the child uses more than a year, in school and in training always with himself, the child is very pleased and the bottle with Thank you very much store. The goods are good. Recommend
It's taken a little while, it's quality. The lovely color, comes with filter for infusions, ect. I love it. And what I like most is that if my cats or my mom throw the bottle at me again this time it doesn't break.
Ótima qualidade! Não vaza, não tem cheiro e é linda! Minha filha adorou!
The bottle is cool, it does not spill. The color is pleasant, the fingerprints remain. I was hoping I 'd fit into the bottle holder into the bike, no. Wide bottle in diameter. It was just hope. 5 Stars!
Bottle good, beautiful, durable material. Price TA half high, worth it for me, seals well not leak a drop even with falls. If the drop is very strong she can break, since the material is hard. Recommend.
Best water bottle. It is comfortable, looks good, very good quality and really durable. That's my second bottle. The first (gray) bought a year 2-3 back and she has a new state. I thought I lost and ordered a new one from the same store, but it's already black. In the end, I found the first one and now I have them 2))) but the black one looks more beautiful and still it has, unlike gray, inside there is a si. Although I personally do not need it, but I can. Who will come in handy.
Qualitatively made, corresponds to the photo of the store. No complaints. Recommend.
I loved it , it’s the perfect size to carry around to campus and is good quality
Nice bottle. Matte case. Recommend. At 1 liter looks huge on the bike. With you in a bag of norms.
The goods to Moscow went a week. Corresponds to the description. Quality is good. A little deformed box, but the goods did not affect. I order from this store not the first time. I recommend the product and the seller!!!
To the touch pleasant, does not smell. Pin iron, I think reliable. Recommend.
Cool! Looks darker than in the store's photo.
The bottle is just fire! No leaking. Does not scratch. In the Moscow region came for 7 days. No smell! Packed in an original box, very stylish. I took myself a volume of 1 liter, that's it! From the bottle it is very nice to drink, not like from a regular bottle from the store, probably due to the mesh there is a good flow. I took myself a large volume, so that in the morning at work and up to 14.00 to drink it, and pour another bottle, so that until the evening in the end to drink 2 liters of The result: from 9.00 to 10.30 I already drank it, I did not understand how it was so! And on Ali Express-from the official supplier. Bought for 989 rubles. 1000 ml. I definitely recommend to buy. I'm delighted!
Shipment for paczkomatu has come in 2 weeks-Africa Bottle presents the visually and qualitatively really great! Not stinks, easy to maintain and clean, convenient and perfectly meets its role as water bottle bike :) Additionally were included interchangeable parts. Firmly recommended! Presumably zamówię again! Chociażby on stock :)
Very good quality and beautiful too!
Bottle of excellent quality. A little does not match the center of the lid and the inscription, someone wrote that it was a problem, I was not particularly upset. Pleasant in the hand, inside there is a tab with a filter mesh. I ordered 1000 ml for summer rides on the bike, as the volume of 0,5 in the heat for long trips is not enough.
The goods sent on the day of order. Delivery is fast, to the oreburg region a little less than two weeks. The bottle is cool, there is no smell, complete with a mesh under the lid, a sponge with a handle for washing the bottle and a set of spare silicone stoppers. The store and the store highly recommend. They work at the highest level and without deception.