Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality.
Quality, dense plastic and well done. It's worth your money.
Excellent bottle quality, 1 litre as I ordered. It comes very protected and I have already tested it, very recommended!
Good bytylka for the gym. Materials are good.
maravilhosa!!!
Very satisfied with the bottle, delivered quickly and the quality is higher just not where, super nice coating. Thank you store.
انصح بها جوده ممتازه
-1 star for a long delivery, to Astana was 2 months. The goods are very high quality without unnecessary words. I thought I 'd get a brush as a gift, but except for the bottle nothing came :))
Everything is super, I order the second time. Before that, I ordered 0.8L, it turned out to be a bit too big, this is just right
it looks exactly like the picture and i know for sure my best friend will love it!
I order a second bottle, it is above all praise! And quality and delivery
The bottle looks and feels great.
Great thing. But in reality, the color is quite different (not as in the picture). Baby upset
Wow!!! I'm pleasantly surprised! Excellent bottle! Odorless, comfortable to hold, looks even better than in the picture!!! Delivery within 18 days. Highly recommend!!!
The first impression is very pleasant. First, very fast delivery. Days 10 in Postamat Pyaterochka. Secondly, packed in a pen and a box, plus instruction inside. No smell. Nice to take in hand. Looks decent.
Happy with my new
Thank you! Received exactly as in the description.
The bottle is cool, stylish, tactile pleasant, in general the order is very satisfied. Delivery fast (June 7 ordered, 18th already took from the Post Office)
All compatible with description Shipping no problem Recommend Seller and goods Yours
The goods as in the description, there is no smell, a strong box, everything came whole.
As in the picture. Thank you
The bottle looks quality, the plastic is good. Consists of four parts, the bottle itself, an inner removable grille, a removable strap, a folding cover. The lid opens by pressing the button, also this button is blocked by a fuse from random opening. The store did well, sent quickly, packed well. 5 +
Amazing love it easy to open
Very good.thanks.
Item came very fast