Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
little smaller then expected and count reset doesnt work but otherwise very happy with it. Feels like good quality!
I arrive in 2-3 weeks in chile with no problems. Everything works very well.
Good product, meet the purpose.
Everything has come, works
It's all right. It's written. Goods zadoveniy, joined by those, shcho zamovlyav.
можно брать
thank you
Packing is excellent. all conform to the description high quality. I am very pleased with it. I hope for further mutual cooperation! I advise you to buy from this store I wish you success in business
All fine, would buy again if I had more hands. The counter on the adjustable grip works (99 is the max number) but I couldn't get the reset to work the way I thought it was supposed to. The finger holes on the silicone band finger extender are a bit small for my fingers. Package received in central U.S. in 21 days.
Same as description
Norms
Thank you❗
I´ve ordered purple color but I got orange.
It was for my little brother he wanted it all taken and there it was cheaper and delivered quickly because decathlon it was 15 € double what
thanks. that is what was I expected
très satisfait du produit et livré à un délai raisonnable
классный набор,правда мне нужен был чисто экспандер ,круг слабенький больше детский ,яйцо смешное ))) Этот товар как и сотни других я купил сэкономив с кэшбек сервисом https://goo*su/NAn вместо * поставьте точку .Более 3000 интернет магазинов ,горящие кэшбеки ,тут тоже бывают до 15% ,так же есть кэшбеки за скан qr кодов с чеков ,не забудьте подписаться на email рассылку ,там присылают хорошие коды на доп скидку https://goo*su/NAn
It's OK. Only a short part where the fingers, bad fingers fit, although my hand is small.
Good product does the job
Good articles for rehabilitation
good
Looks & feels good, descent quality!
They sent me the color I didn't request, but talking to the store was fixed, it's OK the set, I'll try to see the hand recovery.
In general, it will go, but everything is terribly weak, expect that this is a amateur equipment for beginners. I should have tried, I'm not happy. To the delivery and processing of the order there are no complaints, everything is whole and well packed.
Dazzling and packaging מדהימהה loved