Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Moscow took two weeks. The product corresponds to the description. Went to the phone (P20 Pro). But the red color is more like "dirty red plastic".
Cover as from the picture, for your money Fire!
The cover is super, fully corresponds to the description! The goods came quickly, I advise the store
Super
Came quickly 2 weeks, sat perfectly, tightly, took before that on mi 8, knew that I was taking, enough for a move, then the ring will break up, the paint with well, fat, saved a couple of times from hard falls
I liked it. But the color is slightly faded. the ring is not fixed. In the vertical position do not fix. I don't need it for my finger. The parcel came quickly to the PvZ
Excellent Product, perfect, ..
Perfect
Everything came up. Only the buttons on the side are heavy to press!
Классный чехол
quality as expected. i surely reccommend
Case Super
Everything is clear. Recommend.
The cover is enough for 4 months Then the ring breaks. For this money norms. Better no I bought 4 cases at once.
Все пришло, телефон с таким чехлом выглядит громостким, сам чехол очень плотный проктически как пластмасса
The parcel came for a month. Everything corresponds to the description. I sat down well.
Bonita la carcasa, llegó justo a tiempo casi se termina la protección de la compra,
Замечательно подошёл к honor 8x. Сидит плотно, даже очень. Над экраном выступает на 1-2 мм. Так что шаркаться экраном об стол не будет. Кольцо ходит туго и на своём месте (в правельном расположении под пальцы), телефон держать удобно. Чёрная вставка толи пластик толи твёрдая резина. Сзади металлическая пластина (не магнитная) для магнитного держателя. Так что крепость удержания полностью зависит от силы магнита держателя. Могу смело рекомендовать как товар так и данного продавца.
Thank you very much, the goods are excellent, came in 7 days, the quality is excellent.
Very cool case solid massive
great
полностью довольны
Great quality and reasonable price. What I like the most is that it covers the corners so the screen is protected and it is rubbery so it absorb the fall
покупаю второй раз, хороший магазин, отличный товар, доставка за 3 недели. покупаю второй раз потому что телефон падал, защита разбилась , а телефон цел! вот теперь на фото посмотрите и новый и старый чехол;)
Все прошло хорошо, без повреждений, на телефон подошло, если надо то моя марка Honor 20 pro