Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring is a little uncomfortable. And so a good cover
The cover perfectly approached the honor 20 pro.
Пришлел быстро, все в целости и сохранности, продавца рекомендую
Thankyou for your parcel, item consistent with the description!
Case OK recommend
Plastic is good, the cover sat like a glove. I do not know how long the stand will last, but it turns, keeps the position of the phone. I did not communicate with the store. Sent fast.
Product top quality ומעולה. Shipped fast והתקבל exactly as the picture. Thank you very much!
It came very quickly, the order is satisfied, I recommend the store
Good quality, exactly as described, fast delivery, no import taxes
Received.
Perfect! As described, the tripod works well, had afraid q bend with the weight of the mobile But at all, at least for now foremost well. Recommended!
Good. Received quickly
Great Stong Cover.
Love it very nice cover
Superb shell that seems robust!
It's all here. The cover is perfect for Honor 9x128/6. Where the power button and sound, a little tight is pressed., but this is not a trouble.
Delivery is quite fast. Looks good. The ring does not hang out, it goes tight. All the holes and buttons on the case match. The material is nice. Recommend!
Everything fast, took 1 Week 5 days to arrive. All right apparently, no aesthetic damage. Precise packaging for the product. In a few more days I will leave my conclusion of its operation.
Product as indicated good quality and good price, arrived quite fast for Portugal recommend, 5 stars
Fits perfectly for Huewei P30 pro. Can Resist phone for nóżce. Delivery fast. Recommend
The color is very pale, not like in the photo, the phone approached well
The product corresponds to the description) the quality is good, and for this money-excellent)
Before St. Petersburg came for the lower 2, the quality of plastic leaves much to be desired, but rubber edging I think will save from impact. Unfortunately, under the cover gets dust and scratches the phone case, but for such money apparently it's normal. Seller Thank you!
Fits my phone very well. Great purchase
I take the second time, a year goes.