Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack quality, comfortable with a lot of pockets. By my fault, the parcel was lost, the store helped to find.
Backpack quality, comfortable with a lot of pockets. By my fault, the parcel was lost, the store helped to find.
функционал и продуманность некоторых деталей порадовало
функционал и продуманность некоторых деталей порадовало
Received within a couple of weeks, recommend this store.
In general, I liked the look, I need to look at the wear resistance.
In general, I liked the look, I need to look at the wear resistance.
the quality of is great for the price
Came quickly, all the track was tracked, the backpack is not big but exactly what I need is done well, the lines are even, everything is in place and nothing sticks out
All good, like again.
Everything is fine. It came very quickly.
Everything is fine. It came very quickly.
The goods came very fast, thank you store and delivery service
Good convenient backpack. The color is not black, but dark gray. Keeps the shape well. A large volume, but if stuffed completely, the top cover will not be fastened to the carabiner.
The bag is just excellent, the quality is good, I thought it would be smaller, but it turned out to be perfect, there are many pockets and all locks are quality, there even metal metal
I like the backpack very much... the quality is very good .. Roomy
Cheap and roomy backpack
Backpack bomb!!!! The quality of the material, sewing, the model-everything is super!!!!))) I recommend to buy. Seller-well done!!!
All and I will always recommend this store and its products. The goods are of excellent quality. Fully corresponds to the description. Gorgeous. Delivery is amazingly fast. The store is very, very responsive, patient. 5 +++++ well done!!!
Everything is fast, the goods correspond to the description, I liked it, thank you.
I love it
Thank you for the gift to the store) Backpack and bag are qualitatively stitched, nothing sticks out. Wire for charge working. The laptop for 15,6 exactly will be packed in a backpack. Bag: many pockets. All locks work, the fabric is dense. Many thanks for the quality goods
very good a little bit smell
Looks good.
Great backpack