Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. Nice socks
All OK, socks are excellent, the fabric is dense, satisfied! 5Post truth confused with the delivery address, lay in the next five, found accidentally when the cashier was looking for another departure. I noticed some innovation with delivery-parcels sometimes send to other neighboring addresses of pyatrok, not those that were chosen when buying.
Commande reçue rapidement. Reste à tester
Nice socks. Sit tight.
Delivered in 6 weeks. Correspond to the description. Excellent sports socks.
Socks are cool. At 36 size approached. Got there quickly. I have not worn for training yet. Hope will be convenient
Got it. Went two months. normal socks on my 41 sat perfectly. thanks to the store.
The description corresponds to the product. Good price, reasonable delivery time and good quality. They fit well to the foot, the fabric is very soft. But they're hot, same too much and all for summer
Good socks, look quality, dense! At 41 size came up perfectly. They went very long, before St. Petersburg for two months, the track was not tracked
produto de boa qualidade
As in the description .. I recommend
носочки супер. мне очень понравились. классно облегают ноги. очень хороши.
Genial
Stockings top for running space... recommend.
Very fast shipping and very good quality socks. Maybe a little short in height.
The goods are reviews. Dovga delivery.
todo genial
Fast delivery, all have come, thank you
Great product
Nice socks
اشكر store product GS جميله,,,,,,,,,,,,,,,,,,,,,,,,,,,, ANL lovely انصحكم in it
Fast delivery, socks are pleasant and perfectly sit on the leg
Hot selling amazing
Good socks for sports. Comfortable sit on the leg. On the side of the heel is a reflective pattern. There are symbols of the right and left sock, although in my opinion they are the same))) Delivery is fast, about a couple of weeks.
I was surprised by the fabric its comfort and they are super dry