Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Should I still try it, timely in 15 days. Looks great
The parcel received the goods very satisfied with the store many thanks I recommend
I can not say that the holder is just super, but according to the tests in the car on the sun-heated panel, the day lasted. It is a pity that when turning to the lower position is limited in the possibility of vertical movement
Came the holder until I put
this store asks the lowest price for in the universe. had a fun time talking to the seller
Quality packaging, fast delivery. Seller recommend!
Delivered on time, packed well, the description corresponds.
Cool !
Quality looks super good and now you have to see how long it lasts, I arrive early but wine badly bagged
It's very good.
I love it
Super good good good quality
I've bought with a great discount, and I have received it already
nice product. works well
Неплохой держатель, крутится-вертится в разные стороны, можно подогнать так как надо, прилепил его на панель с помощью присоски - вроде пока держится, за свои деньги хороший вариант, рекомендую.
As described, there is now a lack of proof, but it looks good. Well in value.
Fast shipping, quality nice
حبيتها
Ottimo
Works well but delicate
Duge class, Tai for Taku reception! Pre-war!
just what i was needing. glad i stumbled upon
Great thing. I took a similar one in the store-when I ride, the phone shakes up-it's terribly annoying. With this device is a hard fix. Thank you!
Au top Merci
I take it a second time. The first worked for a couple of years. The weakest place is the swivel swivel. Because of its breakage, I had to take a new holder. The sucker is one of the best, after 2 years, barely dressed from the torpedo.