Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mounted on volvo's dashboard, seems ok, we'll see how it will hold the phone in it
Do not hold on the dashboard but only on the windows
It works perfectly. As it appears in the photographs.
Very fast delivery, in appearance everything is super, I think in the case, too, everything will be fine. To the store Thank you very much!
Fast and perfect!
Not received.
Thank you so much I am leaving a feedback on 5 star
liked the material. it's awesome!
Excellent fastening. Price quality. How long will the fastener show time. Recommend
the quality of is astounding
Very good product, set perfectly in panel car not being flat. The phone can be fixed on the base for top or middle depending on local buttons connect on/Off and volume. Even the device being heavy rugged streets or roads, not wander and not loose the cell. Very good.
Very good quality. Automatic Sierre when the mobile is placed
Exactly as described, but I'm late.
Super helpful store, perfect item. Highly recommend!!
Very good product and complies with the description and remains very well
Super price
Like it a lot. Quality is excellent. Packed well. Recommend.
Good quality, yet will install in car, the biggest problem is the porous surface panel car, fixed well, but with time glue SAG, we see now will, not like fix in glass, think in glass Yes will fix better, But the announcement shows putting on, hope this cool best.
Thanks for free delivery, the came in time.
Approached perfectly on the Samsung a 6 Plus
arrived in time. nice purchase, no comments, just recommend
seems good, will try soon
Everything corresponds to the description, it reached Chelyabinsk quite quickly, about 2.5 weeks. Recommend!!!
The goods are excellent, came very quickly, the store respect
Looks ok from 1st glence and use