Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's just as it looks. I don't even know if I got a good grip. But first it seems to be okay.
OK
посылка прибыла в целости и сохранности. Всё работает. Продавец общителен. Шла до Бельгии 2 с половиной месяца.
You can put at any angles, not a bad power for the phone.
Product equal to description
Firmly holds, slightly uneven on the plane of the phone is adjacent, it does not exactly lie down in the middle of the button. But it's not critical. Unnoticed.
It has come well packed, and in perfect condition. I put it on the dashboard of the car but I haven't tried it yet.
I'm happy with the goods.
Держатель неплохой, довольно прочный пластик, тел. samsung note 10 plus вместился на ура, держит хорошо хотя телефон тяжелый. На сколько хорошо будет держаться подставка, дополню отзыв после установки в машину. Доставка месяц в Украину
Complies with the description and arrived quickly. Packaging for sending really solid, no risk of breakage, thank the store for this attention. Not had time to install it, but I will return to leave a comment if there is a problem;-)
Super!
Product was true to photos. the clip-on for the phone was very secured. delivery came not too long too as its to canada. highly recommended. Will make another feedback after fixing it to the car.
Like OK
A good, convenient stand for the phone. Firmly fixed on the suction cup. I order the second time in this store.
The quality of plastic is good, but the smartphone keeps badly! I didn't like it. Stick only on a smooth surface, although the silicone is sticky
In the beginning there no הבנתי how user וחשבתי שהדבק damaged later saw marble clip מאחורה makes product להדבק car והמוצר מצויין very satisfied
Упакован был хорошо, пришло без повреждений. Присоска обработана клеем приклеилась к шероховатому пластику, предварительно поверхность обезжирил. Хорошо держит телефон во время движения. Так же можно телефон горизонтально. До Хабаровска шло около месяца.
18.10.21_09.11.21 до Львова.Трек відслідковувався і повністю відповідає опису.Продавця рекомендую.
Everything is just super, Velcro holds well. The holder is super, the phone is redmy S2 holds well, firmly. Packed perfectly. Recommend!!!!
Great
For a long time I was looking for a normal holder for the phone in the car and finally found this one. Everything keeps and twist as it should, very satisfied with the gadget.
Still not used, but the material is excellent. Arrived well packed.
Доставка быстрая. Пришел целый. Со своей функцией справляется.
супер. классно держит телефон, я в восторге.
The order came quickly. Packed perfectly! To the air package. thanks for this to the store! Great holder! Everything moves and rotates as it should be) product and seller I recommend!