Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works, the screen is not bright, but it is clear. According to his scoreboard gave out 4.2 A.
Nota 10
Charges, shows. Like norms.
Great product ,great store, great store!! A ++++
Working good, looking like good quality, thanks for fast delivery
All excellent parcel came in two weeks, although when ordering, the delivery time was 30 days
Fast delivery. The product fully corresponds to the description. the store is handsome. I recommend. I will order it.
The charger works, the case is pleasant in appearance and to the touch. The parcel came before the appointed time. Thank you.
Now still testing
It came quickly. The product of low Xism in relation to current consumption. The body is qualitatively made. Photo is the same consumer. Honor. Price quality corresponds to. 5 stars.
It's super. Delivery to Penza 24 days. Seller well done
Works fine!
Goods received. The device is fully consistent with the description. Charges, works reliably. Thanks to the store.
Mind Machines with fast charging and eyes are filled with is to show in good sound
I haven't checked it yet. I recommend the store
Came less than a month (Kazan), all such in boxes, apparently past all the postal "footballers", at least for a gift. Works, does not push extra. Thank you.
Thanks for the efficiency, clarity. I received the order, everything is intact, a beautiful box. I'll give it with pleasure. I wish you prosperity. Seller recommend.
It came in a month packed in branded packaging
Delivery fast. It's beautiful. Respect. the charging itself looks like a brain. Two columns began to be distributed at 1 - 1,3 A, later two at 1,5A. For a clue, I picked up the phone in tipe C. Google capricious to the parameters of charging and cords, but then wrote that there is a fast charge, that is, 3 A found, the screen on the charge became a cycle for my purposes, definitely suitable-took for a couple of speakers. To the manufacturer and store Thank you.
OK
Norms can be taken!
On November 11 ordered, on December 1 received. Order was tracked. Seller recommend!
I'm very satisfied
I recommend good packing and fast delivery
Charging came for a month. Looks decent, charges norms. The network wire is slightly harsh, but it's picky.