Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Correct size, for H 1,76 m and 75 kg, for ideal autumn/spring. I like them.
Correct size, for H 1,76 m and 75 kg, for ideal autumn/spring. I like them.
They're already the second ones he bought and they're fine. 1.75 and 68 kg size L
1,70 cm 62 kg ordered size M and fits
Size XL 180cm 77kg correct
Great! Good product! Size xl , 1,75 and 80 kg
material and quantity of assembly are good but, on the pair I received there is a twist in the fit,... the seam of one leg twist around 90* I ordered another pair I hope this was a one time flaw.
Perfect
Very professional sports pants
Pants are good, 85 polyester, 15 Spandex About the size I do not know what to say, I took XXL, on the height of 183 cm, the waist is 54-b tight, I would like to be more free,, rubber Long good, even can be shortened,
Pants are good, 85 polyester, 15 Spandex About the size I do not know what to say, I took XXL, on the height of 183 cm, the waist is 54-b tight, I would like to be more free,, rubber Long good, even can be shortened,
great product
Quality garment, accurate description, quickly shipped. Recommend.
Height 173, weight 74, took the size L. The size approached completely. In my opinion, the pants are never Winter-thin very much. I'll have to steal tights from my wife.
Pants did not reach, the store returned the money. These pants have already been bought in this store, excellent quality. Sorry for not getting the second
Thank you,very fast shipping.
Good product thank you!!
Perfect size. 1.96 and 84 kg
Good quality, there is compression, the fleece is very small. At zero temperature, no more.
Clothes problem from AliExpress this is Asian sizes,. Which mixed up on the same goods. So I did not see that here these pants with Asian sizes. Those pants I took before (2 years ago) were exactly the same, but the fabric was denser, for winter what you need! These are thinner, also small. Now to think to whom to give them ((
172 cm, 74 kg L fits great.
Thank you.
Ок
OK
Идеально подходит