Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived well packed with no apparent problem. Let only in size, the pictures found that would be bigger.
Of the minuses-curve translation from Chinese everything and everything, but this is in idea will fix one day. In the rest, an excellent watch for my money
Great product in hands, beautiful watch, new design slim attractive ball show, like! Recommend guys!
Watch and good price, arrived very quickly around 7 days. The watch not brand all data accurately but can have the data more or less, very communicative and bothered as arrived goods
perfect!
Very good like
They arrived very well and it didn't take long to arrive
Very good. Exceeded, and my expectations.
Very fast shipping. Recommend.
Super !
Got married.
Super product
As it looks as it arrives, super fast shipping
Arrived OK
Very good
Great product, is really its price. Maybe just the physical key is a sore point, bending the arm you could turn off by mistake the clock
Produto chegou em 10 dias aqui no Brasil, caixas lacradas, muito bom produto! Parabéns ao vendedor!
2e copy ordered for my wife. The packaging has been upgraded since my 1ere order. Very good quality I recommend
Excellent Product, arrived in 15 days in SP
Good product meets the offer, so far it has lasted me 3 days the battery with enough use, the watch is good material, it only has pulse measurement the various sports, sleep monitoring, climate among others
Very good
100% satisfied
Great service as always arrow store. Well packed with bubble wrap and all so shipments performed on the first business day after payment confirmation. Support for service very good also.
Really good product for the price. Very fast postage to the UK from China would recommend. Thanks.
More cute Q Black. Trust