Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T-shirt of excellent quality, a little gate is puffed, but it can be forged. And so super, I recommend to buy.
I use the M and it's the one I ordered. It looks good, but it gets up constantly. Fast shipping.
top
Quality is good
The size approached perfectly on my S. The material is very dense and it is hot in it. And so quality. Quickly enough delivered to Perm
Пришло очень быстро, меньше 2х недель. Футболка понравилась, качество хорошее. Мой размер 48, подошло идеально, думаю надо ещё заказать в другом цвете. Все как на картинке.
T-shirt of good quality, factory, sits well (at its 40 size took S), took for running, with a coupon from Ali cost approx. 300R. That's it. For such a price just fire. Fairly dense, in the heat will not fit, I will run in it in cool weather. The order is satisfied, I recommend the store
for european size 38 it was little bit small and short, gave it to my 15 y.o. daughter (european size 36, height 165), looks great on her. I am not a big fan of this fabric, though
My 1ere order can not sent in the requested color, the store sent it back to me in good quality. Sharp seams, beautiful color. I recommend
Not bad
Good quality, fast delivery, 10 days to Kharkiv
Fast delivery and good quality. Will come again.
Slightly more for s, especially, Chinese)
T-shirt fully corresponds to the description. The fabric stretches, pleasant to the body. The smell is, of course, but after washing I think will pass. T-shirt tight. Recommend
Футболка прибыла быстро. К сожалению, мне попался производственный брак. Если бы не это, футболка замечательная. Был частично не прошит шов на горловине. Продавец сразу откликнулся и вернул деньги. Спасибо за честность! Закажу ещё раз.
Fast delivery, nice material, fit fit
Delivery to Moscow-just over three weeks. Quality is excellent. Just unreal for a ridiculous price). There was no need to communicate with the store. I recommend the goods and the seller!
cute and fits well
Very good product, size a little fair
Very nice, but the carving is small, I use m, I asked for one more size and it's still very tight. But it's comfortable.
Is delicious.
Very good quality. We will take more.!) I recommend.
Its perfect! When i need, i will order same shirt again ;)
fabric is nice the shirt is a little thick. not sure will be so practical in the summer. colors are accurate and beautiful. shipping was very fast.
very nice shirt, beautiful colors, good size.