Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag Super! Beautiful, high-quality, light! Pockets and locks neat. Expectations were met. Recommend. Thank you so much!
Bag Super! Beautiful, high-quality, light! Pockets and locks neat. Expectations were met. Recommend. Thank you so much!
The bag is cool, roomy, about the handles are not sure, you can hardly carry the gravity in it, but for a trip to the gym the most it!
The bag is cool, roomy, about the handles are not sure, you can hardly carry the gravity in it, but for a trip to the gym the most it!
hope to order again soon, it's something
Like it a lot. Quality is excellent. Packed well. Recommend.
All is well!
All is well!
The bag is beautiful, the purchase is happy
The bag is beautiful, the purchase is happy
Ordered February 13, received February 22. The bag came straight to me, silver is not deshmansky, but clean even more melallic low.
сумка действительно довольно вместительная! и смотрится очень стильно)
Great bag! I saw the girls in the gym and ordered myself. Very satisfied
Great bag! I saw the girls in the gym and ordered myself. Very satisfied
Very pretty just like your description
Excellent bag, odorless, good seams, light, beautiful. Big One.
Very nice bag! It’s a bit bigger than I’ve expected, but that’s not a problem. Very light! Good quality for the price! I have thin (travel size) yoga mat which fits perfectly rolled or folded inside. But if you have a bigger one I’m sure it will also fit, that pocket is roomy as a whole bag is. Delivery took just 10 days. I’m very happy!
Good afternoon. Lovely bag! Do not doubt, take and wear with pleasure.
Good afternoon. Lovely bag! Do not doubt, take and wear with pleasure.
The מושלםםםםם It's about part without קמתים Really אהבתייייייי !!!!!!!
All arrived. quickly in 12 days received the parcel
The bag is super. Capacity and appearance at height. Delivery fast and store sent the parcel very fast. Recommend on all 100%
It's been weeks for two, Kiev, new mail. Quality norms. For such a price will go.
Fast shipping and good quality. Advise this and this store~
I loved it! He arrived much earlier than expected. It looks very good quality. Good termination. The shoes fit well in the outer pocket and have a lot of capacity. At work, the companions liked it very much.