Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
на рост 166 рукава впритык, на большой палец уже не одеть, в целом качество хорошее. Размер брала М на параметры 90/65/92
Came a jacket with a hole
On the OG 90 villages is excellent, slightly fits.
The first impression is not bad seams are even in size.
T-shirt is super, there are no complaints about the quality, the usual Russian m, the size XL is excellent, the material is pleasant, in Belarus by Belarusian standards came quite quickly, sent almost immediately, the track was tracked, thanks for the goods;)
The quality of processing is not ice, but you can also wear it. Fabric pleasant to the body
Very comfortable and body adjustable T-shirt
Really nice Thank You Seller, I love it!!
Nice to wear the sleeves nice but a little short delivered under minus 10 days super
I love it, I'll catch it in all colors
It is better to take your size, it turned out to be too big, badly sewn Gates
Súper rápido y muy buena calidad pero L es pequeña muy estrecha yo suelo usar arriba M 95 pecho pedí L y aún así es pequeña
The goods are good for 587 rubles! However, the sleeves on the hand do not stretch, as there are short, although the slots for the finger are. The size is rather small. I got the size m on the chest 88 just right. It was convenient to study in it. Came the goods mega quickly! Thank you store! I will order one more in a different color.
Average quality
Super nice, great quality
How it is described, very comfortable, I will buy again
Nice to the touch.
Beautiful and good quality
I love it!!! It fits good, feels good, looks good. I hot it to go with a pair of leggings, the color is a shade darker but looks good with them. Recommend to go up one size than normal
Great quality. Recommend!
Excellent quality
Soft fabric. love it
The jacket is thin synthetics, just like in the photo, pleasant to the body!
I have 164 cm tall at weight 63kg. Size L is perfect. Is not mega obcisly but rozniez not ''wisi'' for me.. Very cool material.
хороший товар