Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
never received the item, at least got refund from Aliexpress
On the Russian 48, took XL, it came well. Quality for this money is decent, took for 665
Very pretty the shirt, I loved it. I recommend it is good quality and I arrive very fast
A good jacket, but small size. On the size with M, M Ka very much in the guise
Good one
Good product!
wow wow wow 20/20
AMEI a blusa... medidas super ok, meu Tam é o P, tenho pouco busto... a blusa é maravilhosa de usar
Perfect like this top and wild order another
Super rich! Ma without label on the material! E ran the L. e. Normally seen the S. Goes narrow. Best xl
Came in 10 days at 5ku. Mega fast!!! Thank you
It looks great.
Good item size the fair quality good price or store has met the date
ok
All as in the picture. It came quickly.
на рост 166 рукава впритык, на большой палец уже не одеть, в целом качество хорошее. Размер брала М на параметры 90/65/92
Came a jacket with a hole
On the OG 90 villages is excellent, slightly fits.
The first impression is not bad seams are even in size.
T-shirt is super, there are no complaints about the quality, the usual Russian m, the size XL is excellent, the material is pleasant, in Belarus by Belarusian standards came quite quickly, sent almost immediately, the track was tracked, thanks for the goods;)
The quality of processing is not ice, but you can also wear it. Fabric pleasant to the body
Very comfortable and body adjustable T-shirt
Really nice Thank You Seller, I love it!!
Nice to wear the sleeves nice but a little short delivered under minus 10 days super
I love it, I'll catch it in all colors