Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent transaction. Great bras, fit well and comfortable.
Very beautiful and good product.
Good bras, well made and comfortable to wear. Good vendor! I will buy again.
The order was 10 days. as in the photo. very convenient, like a second skin.
Excellent transaction. Great Bras, well made.
Excellent bust. at its 80 D took 38 D, everything came up. keeps the chest chic, the quality is also very much! and the delivery is fast. to buy definitely recommend.
Excellent, I order for the second time. The dimensional grid corresponds, it is easy to adjust both the straps and the girth under the chest
Looks cool as in the photo, in life I wear milavitsa 40D.
Well taillé
Perfect fit!
Very good. Came to Finland, not really fast, 9 days. But on the girth under the chest 75 cm size 34 bolshevat.
Ņemu Jau trešo reizi. Super
It came fast and in very good condition, it's very nice. I really liked it.
Оооочень удобный бюстгальтер, беру третий раз, мне нравится. Я ношу 80C, купила 36D. Хорошо село.
bellísimo y super cómodo
spedizioni veloce. farò un altro acquisto. qualità ottima
Man ļoti patīk. Sūtu Jau otro reizi. UZ Latviju nāk Caur lietuvu. laikam Jau sūtīšu vēl...
Я заказываю уже 3-й раз. Очень довольна!!! Хорошее качество, плотный, хорошая фиксация, лямки можно менять местами под борцовку, идеально для спорта.
Excellent quality, nice fit
I was surprised, it's ideal! I would have liked a slightly tighter size but I asked for the usual one and although it fits perfectly, I prefer it a little more Prieto. The fabric is strong and when wearing the Hoops out it fits great. I like the strap system you can cross them and the way they fit they never loosen up. I will definitely ask again, never imagined that for that price I had that quality in a large size.
Excellent quality. I order not the first time. Thank you store.
доставка быстрая... бюстгальтер отличный.. спасибо
rather oversize, nice for a change. usually too small. recommend ordering smaller than size chart suggests
too big,good quality
To become very beautiful, unfortunately in size on photo etch.