Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
отлично
Very good product
Good qulity. Approached the size of 80/102.
Goods quality! Recommend! Thank you. Delivery fast
sSecond time ordered . Very pleaed with everything
Супер!
Super!!!!!
Покупаю уже 3-ий раз эти бюстгальтеры. Качеством и удобством довольна. Хотелось бы скидки постоянным клиентам)
This is a super bra!!! I order not the first time! I think black ones are denser than colored ones. You dress, and you forget that you're in zbrua. OG 110 cm. Comes always quickly, tracked, this time came less than 2 weeks. Many thanks to the store for such a quality thing!
Everything is fine! I order the second time, thank the store)
It's just a super bra. I chose exactly according to the table. Everything came perfectly. No pressure anywhere. Very comfortable. The straps are wide. I'm happy. The store is sociable.
Excellent transaction! Well made, good sizing and comfortable to wear.
The fabric is very comfortable and fresh. Bring good support. I like the adjustable strip system, it's very practical and I think it works better than the usual system. Please note that the part that covers the bust is cloth without any kind of pad hence the nipple is marked. It offers good fit on the sides and the wire does not bother. I bought the size I normally wear in American size and it worked very well.
Already the fourth order. This store has everything. Delivery is fast, quality is impeccable
The bra is good, well, it's bigger.
as always and I have them for years now,best bra in the world!
A good bra, the size corresponds to the Russian. I ordered a similar one from another manufacturer, it was more dense, it held better. Quality is good, delivery is very fast
Bras excellent!!!!!!!!! This invitation fourth. Wear the same shoes over the year, moved many washings. As new. Support, lightweight, accurate. Top!!!!!!!!!!! Recommend
Excellent.
Заказываю уже четвёртый раз. Белье супер! Одна печаль, что нет возможности сразу заказать и трусики., а то бежевые вообще не могу в цвет попасть
Very fast delivery. the quality is excellent. wide straps with the possibility of changing the length with the help of special hooks. Sewing is excellent. for sports did not try, but this is is is
хорошее качество
Very high quality bra. The straps are adjustable, the dimensional grid corresponds.
The goods received more thanks to the store for prompt shipment. The goods are excellent wife really like. I write from this seller a second time and will still buy. I advise everyone of this seller
Lightning delivery. Ordered 11.11 received 22.11. In comparison with Tmall, where the order is still being processed, although the order was issued 11.11. Now about the bra. This is the second, the first ordered about three years ago for 600R (!!!). I did not guess with the size, so it failed for a couple of years. A year ago I became just, successfully wore in training. Now the bone broke, and the size is great. It seems to me that this fabric of the cup is slightly thinner. But I think it's uncritical. Of course the bra is fire. Recommend.