Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store quickly sent, quickly arrived, but when ordering three pieces sent small size, tags cut off, second time sent the right size with tag on the product, and they turned out to be much bigger than what he sent for the first time. And panties are very good.
Order arrived very fast and all as the description. Unfortunately the size chosen was very small. The pants is excellent quality.
Fast delivery, good quality, at 80-100-xl, but you can and L, for height 158 long, I recommend.
Very good fabric, I like it very much, I will order more
kinda thick material, could be little to warm for summer, but good quality!
The quality is very good. The waist is not very tight
Es la segunda vez que las compro y estás no son iguales, no traen goma en la cintura.
Cool!!! Delivery three weeks, without marriage and foreign smell, color and size corresponds to the declared characteristics. Height 170, 53 kg. It's great to stretch, see for yourself. Pleasant soft material is not felt at all on the body. Thank you.
On the hips 130 got perfectly))
leggins are beautiful
Quality is good. According to my parameters, the store advised the size s. It was great.(((very sorry! So, at a volume of 87-60-92, take the size of Xs. only note that the leggings are designed for growth up to 170 cm.
Perfect, perfect, perfect! I’ m happy!
Perfect! Recommend
Very Pleased with product and arrived fast. Five-star rating.
Excellent product and fast delivery.
They're pretty good. I ordered the S which is my size and fits perfect. The look is like cotton, no sparkles.
Item is as described.
Fast delivery, material fire, size approached 48
perfect
Best leggings ever super stretchy. Size dune for perfect fit
Perfect
I ordered a dark blue, the quality is good, the seams, the fabric. They are thin, assigned to the body, stretches well, does not shine through
very nice quality, not transparet. I ordered all the colours!!
Very good quality, to the body just the tenderness itself.
Very comfortable I validate