Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1 week arrived to Spain. really good pants stretchy, not too thick but not too thin, perfect for me Can wear to do sports and also to match with casual clothes. really satisfied
Super, and good quality, fast delivery I just have to lose some kgs to be more comfortable I do 72kg for 1m60 I Took xl, it is a little tight at the waist
Very soft. Size is accurate. But shipping takes a long time.
Super top quality well thick
Excellent sat down, the quality is good
Quality is good. At a height of 170 cm and a weight of 54 kg-the length is shorter than in the photo, but now it is already worn
I repeat purchase, not transparent, of quality.
Until I measured it, they look like they fit, stretch on Hurray. Quality is not very, or rather, I was hoping for another quality. Looks like a synthetic T-shirt soft. I hope so.
Very good quality, comfortable and soft, I recommend this product :) Delivery was very fast :) I'm satisfied.
Very nice quality, size a little just so take 1 extra size, stitching a little stiff at the size but is not transparent which is capital, the fabric is quality
Perfect
Feral, soft. Look carefully at the pictures, if you order leggings for the first time, they have seams not just a stitch, but linen. Of the minuses-the elastic band in the belt is not thick and it can twist inside the beach. Plus in this also there is-does not squeeze and comfortable. On height 170, the length is 3 fingers above the bone. Do not pull. From 70, ob-100, the village is good
Me encantan
Arrive very quickly (Paris) in a few days! Size super soft and comfortable (we do not feel it)
Leggings are very high quality. Dense, do not shine through. Stretch well. On height 164, weight 65, about 105 took L, sat perfectly. Landing High. The length is excellent, straight for growth. Recommend.
Me llegó hoy, bien empaquetado, buen estado, suave y fino para esta época del año. Muy contenta con la compra. Compraré más. Gracias.
Pleasant fabric, does not shine through.
At a height of 168, OB 93, ot63 came up perfectly! The fabric is soft and pleasant to the body.
Love these leggings so comfortable and fit nicely
Amazing value and quality for a 3 pack of black leggings. Fabric has a soft and velvety feel and the stretch is comfortable around my curves. Really looking forward to using these. Recommended :)
Die Qualität ist gut. Ich mag den dünnen gummi der Hose nicht so. Aber anders als erwartet, kann man trotzdem diese Hose gut beim Sport tragen.
Great stuff. A little chubby.
Okay. Well in s for 1m58 and thin.
Ordered sizes L and M for height 174, hip circumference 90, M sat much better, L a little too big, the fabric is going between the legs
Great quality! To see after a wash...