Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I took the size S, at 63-96-164 large as m exactly, and so very good quality, the color is very beautiful, the fabric is soft, does not shine through. XS would normally be
Excellent product, I recommend to everyone.
Everything is clear, the quality is good
Second time I order and m love better than in typical shop and comodisimo
Pleasant to the body, I'm their fan, I order not for the first time, but the minus that very paint at first
so beautiful color and fabric:-*
Pretty leggings, I'm happy. Velvety, pleasant to the touch, medium density, do not shine through. Recommend!
Thank you,very pleasant leggins,i have ones already and i bought one more two.
En principio se ve muy bien y he decir que el envío fue rápido, mandaré foto cuando lo use.
Tights are wonderful, under the growth of 158,5 s came up perfectly. Although I would like to have a little higher at the waist, well, so it will come down
Very satisfied with the order. Just like I wanted. At all do not shine through, weave fairly dense, sit perfectly about 98 from 73
Chic, I recommend, very cool, do not shine through and perfectly stretch
Soft and pleasant. But the seams are made so that it looks like underwear, wear as an independent unit, unfortunately, it will not work.
The size very well the only k distilled much asta after several washed
Excellent quality.
Super quality
Very comfortable, for fitness or for home
Sa super
Przesyłka dotarła ekspresowo, szybciej niż die spodziewałem. Bardzo dobre wykonanie i jakość obsługi. Polecam bardzo ten produkt wszystkim.
They’re soft and comfy! Came early too! Thank you store!!
Super, such soft, very nice material from 73, about 104
These leggings are beyond my expectations. They are thick, warm and well made. I intended to wear them underneath my clothes during the cold winter but, as they aren't see through at all, I can use them when I jog as well. Order Time: Nov. 17th Received: Nov, 29th Measurements: Waist: 72 Hip: 98 Leg length: 115cm Bottom clothes size: 38 (EUR) or M Ordered an L size. I am quite tall with long legs and the leggings are not too short, they go a little bit above the ankle which is perfect for me.
качество отличное
Super
I love these legging. Soft, warm, don't transparent anything! Yeah, I don't consider them push up. My second purchase. I recommend them.