Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As it is in the picture and quality is good for the price. Thank you
Excellent! I loved it, very comfortable!
Comfortable and pretty Top but doesn't fit much, and the cups move a lot if you don't sew them.
Envío super rápido
I order the second time. Very comfortable. This time the cups came very pommy, had to be replaced with others. So 4 star
The size approached. Fabric stretches. It was possible to take a smaller size, but I'm afraid in the chest would be small. OG 100, under the chest girth of 75, fastened to the last hooks, I hope after washing will not stretch.
They're very comfortable, size L for 36 B
I love it, good material and price
Conforms to
I love it like orma. Same the photo good subjects and I arrive very soon
Smaller than the indicated size. Keep it.
I ordered twice. The first parcel came. Quality was satisfied. The second time so unlucky-the parcel did not come. Money for the goods returned
Excellent material, elastic, the color is faster than dark blue, came to Voronezh in 10 days
Approached, sits well. Now we need leggings for color.
A good sports bra, but it was necessary to take a smaller size. Its money costs
This bra is really appropiate for running and high impact activities. The only cons is that is cotton, for sweat is not so good
Very good, comfortable, great to train. Arrived in fifteen days. Recommend.
The quality is good, there is no foreign smell, the seams are even. My daughter is happy.
спортивный лиф очень удобный, лямки не врезаются, движения не сковывают. Спасибо продавцу, товар отличный
соответствует
Этот бюстгальтер действительно подходит для бега и активного отдыха. Единственные плюсы в том, что это хлопок, потому что пот не очень хорош
Заказываю второй раз. Очень удобный. На этот раз пришли чашечки очень помятые, пришлось заменить на другие. Поэтому 4 звезды
отличный материал, эластичный, цвет быстрее темно синий, пришел в Воронеж за 10 дней