Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jacket has a good quality, fabric is definitely a sport fabric, I got the large size and it is fitted to the body. I would recommend size up I usually wear medium size. Shipping was fast and arrived to Canada within two weeks. Jacket looks really good.
Jacket has a good quality, fabric is definitely a sport fabric, I got the large size and it is fitted to the body. I would recommend size up I usually wear medium size. Shipping was fast and arrived to Canada within two weeks. Jacket looks really good.
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
Probably the cheapest price for is available in this store.
more than worth its cost
Thank you, very satisfied, on OG 89 cm, ot67sm M sat perfectly, with the store did not communicate. Put the gifts, so it was nice!) only on the blouse there were lines, almost invisible, but a small jamb, I do not know if it's possible just because it was folded, we'll see after washing. After training I will tell you more)
Thank you, very satisfied, on OG 89 cm, ot67sm M sat perfectly, with the store did not communicate. Put the gifts, so it was nice!) only on the blouse there were lines, almost invisible, but a small jamb, I do not know if it's possible just because it was folded, we'll see after washing. After training I will tell you more)
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can't deny!
When I placed my order, discount was significant. It saved me lots of money!
Very good quality but with smell
I firstly bought when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
Second time buying from this store . Very good ! Everything excellent . Except a little dirt in front but hopefully can wash it out .
Second time buying from this store . Very good ! Everything excellent . Except a little dirt in front but hopefully can wash it out .
Everything is super! Size L perfectly fit on my S. Thank you to the store for the gift.
Everything is super! Size L perfectly fit on my S. Thank you to the store for the gift.
Is lovely! Same size take what you 've always got
Is lovely! Same size take what you 've always got
Shipping was very fast. Quality of the is really good. Highly recommend this shop :)
Very fast shipping, nice quality, soft cloth. Size S is an European XS, it fits well on 80cm chest, 61cm waist. White colour is a little bit translucent and slightly less tight than black colour
Very fast shipping, nice quality, soft cloth. Size S is an European XS, it fits well on 80cm chest, 61cm waist. White colour is a little bit translucent and slightly less tight than black colour
Well made, comfortable, comfortable to hold. Size S
very nice material. But size need to take 1 or two size up i wear XS size and took M...its ok I am 88x60x90 weight49 kg height 167cm extremaly fast shipping . 9 days
very nice material. But size need to take 1 or two size up i wear XS size and took M...its ok I am 88x60x90 weight49 kg height 167cm extremaly fast shipping . 9 days
i was looking for the best online, and all my expectations are met
The quality of the product was good.The shipment was faster than I expected, I thought it would take about a month but it didn't.