Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Windbreaker is good, 48 took XL. I came up. It's been three weeks. I did not communicate with the store. The size was selected according to reviews.
WONDERFUL WOMAN SWEATER EVEN I AM A MAN
Size L corresponds to Russian 44. It looks beautiful. It's been a long time, about a month. Of the shortcomings-the lower elastic band falls on the middle of the buttocks and presses (height 160), slightly presses, not critical.
Muy buena calidad. Sorprendida gratamente.
Thank you very much to the store, the jacket is super, fully consistent with the description, delivered in less than 2 weeks, the seller put a gift, the parcel was tracked.
The description is as shown in your images. I really liked the size I ordered according to the size chart it has. I ordered size 3XL. I put 3 stars on the store in communication because I didn't have the need to send him msj. If I recommend it. Thank you very much for the gift too.☺️
Muy bonitos, nada mas que tienen que tener cuidado con las tallas. Por lo general un L es un XXL de Asia
Very nice! Exactly how I imagined to be. The material is suited as a raincoat and not too hot. I got the right size for me and the design is beautiful! ♥️✨
I've always wondered here can I buy ! thanks to this store!
Everything is fine) the goods correspond to the size
Everything is fine) the goods correspond to the size
Тонкая,больше,как ветровка,но от этого не проигрывает.Яркая.Отлично подошла на 50р-р,лучше будет смотреться на высоких.Мне (157рост),ниже попы.Продавец положил подарок-носочки.
excellent product! no problems with delivery. color is exactly that I needed. thank you :)
Very good
Very good
Thin, more like a windbreaker, but it does not lose from it. Bright. Perfectly approached at 50r-r, it will be better to look at high. Me (157 height), below the ass. The store put a gift-socks.
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can't deny!
Thank you! I ordered as gift and was quite relieved. It was really well packed so arrived in great condition.
Erg mooi.
I really liked the jacket. Easy. Thin One
I really liked the jacket. Easy. Thin One
This beautiful one!
recieved today, it's so nice! thank you so much
Looks very neat looking and just as beautiful as the picture
Soft and beautiful jacket.