Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can't deny!
Thank you! I ordered as gift and was quite relieved. It was really well packed so arrived in great condition.
recieved today, it's so nice! thank you so much
as seen from reviews on , it is a truly great item. can't wait to get it delivered and see myself :-)
Exactly to the photo
Всё отлично. на 48 заказала XL. можно было L. спасибо продавцу
I loved it very nice
For any kind of a budget is just the perfect opportunity to get a farily good item that is totally worth is money
Good tracking on the app about delivery and very nice product, measures very much according to description.
всё отлично. доставка быстрая, цена со скидкой, по размеру подошло, жене понравилось )
muy linda
Windbreaker is good, the size range corresponds, sewn well. Rukova is long, which is very rare. The parcel was two weeks old.
It's fine. At 48 ordered XL. it was possible L. thanks to the store
Perfect, delighted with this purchase☺️
Ветровка супер! вполне приличное качество, по расцветке все как в описании, полностью соответствует! размер ХХL брала на 52, в принципе хорошо, но чуть туговата резинка внизу, отдала куртку дочке, себе возьму больше размер! Спасибо продавцу!
Ветровка супер! вполне приличное качество, по расцветке все как в описании, полностью соответствует! размер ХХL брала на 52, в принципе хорошо, но чуть туговата резинка внизу, отдала куртку дочке, себе возьму больше размер! Спасибо продавцу!
It's fine. Delivery fast, discount price, fit, wife liked it)
Everything corresponds to the description. The size corresponds, according to the table. The Khabarovsk Territory reached in a month. Seller recommend
Спасибо продавцу за быструю отправку и доставку в Краснодарский! Курточка отличная, имеется подклада , пошив очень качественный, цвет как на картинке , немного в бёдрах тесновата, но надо было на 52 российский брать всетаки ХХХL. Курточка очень нравится, носить буду с удовольствием! Рекомендую магазин и продавца! Отдельное спасибо продавцу, за небольшой бонус великолепные носочки!!!
Красивая ветровка Спасибо за очень быструю доставку
Hello. With a little simple jacket, without internal pockets for the phone.
Sorry. I did not guess with the size. Little.
Very nice jacket satisfied
Thank you to the store for fast shipment and delivery to Krasnodar! The jacket is excellent, there is a lining, sewing very high quality, the color is like in the picture, a little in the hips is too tight, but it was necessary to take to take I like the jacket very much, I will wear it with pleasure! I recommend the store and the seller! Special thanks to the seller, for a small bonus gorgeous socks!!!
Thank you to the store for fast shipment and delivery to Krasnodar! The jacket is excellent, there is a lining, sewing very high quality, the color is like in the picture, a little in the hips is too tight, but it was necessary to take to take I like the jacket very much, I will wear it with pleasure! I recommend the store and the seller! Special thanks to the seller, for a small bonus gorgeous socks!!!