Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it!
love it!
Идеальная сделка, очень внимательный продавец, размер xl для размера 42 во Франции подходит мне идеально. Очень хороший продукт, хорошая отделка и хорошее качество. Эластичный внизу и на рукавах, незакрепленные карманы. Я очень доволен своей покупкой
Good quality, fast delivery, recommend!
All straight
Купил ту же куртку в 2XL, но немного туго, am Размер 14UK на широких плечах, 3XL идеально подходит, комната носить толстовку под ним. Очень рекомендую, Отличная куртка для прогулок, 2 внешних кармана. Через 4 недели, чтобы добраться до Италии
Super! Exactly according to size chart! Thank you!
Super! Exactly according to size chart! Thank you!
Perfect Transaction, store very listening, the size xl for size 42 in France suits me perfectly. Very nice product, nice finish and nice quality. Elastic at the bottom and sleeves, unzipped pockets. I am very satisfied with my purchase
It came about 3 weeks before the mo. they took 5-key in the pedestal, everything corresponds to the description, sewn without defects. We order the second time, I liked it very much, the color does not correspond to the truth. More swamp color
Jacket was perfect . Thank you!
Perfect, take a size above, well cut
Had purchased same jacket in 2XL but was a bit tight , am size 14UK on top broad shoulders, the 3XL fits perfectly , room to wear hoodie underneath. Highly recommend , great jacket for walking in , 2 outside pockets. Took 4 weeks to get to Ireland
Had purchased same jacket in 2XL but was a bit tight , am size 14UK on top broad shoulders, the 3XL fits perfectly , room to wear hoodie underneath. Highly recommend , great jacket for walking in , 2 outside pockets. Took 4 weeks to get to Ireland
Nice jacket!! Quick delivery!! Top service!! Thank you!!
Enchanted 200% stunning quality and fast delivery
colours like picture. good sewing. good quality. hood is large and fits good. zipper also very good! thanks for the present!! no communication with the store.
colours like picture. good sewing. good quality. hood is large and fits good. zipper also very good! thanks for the present!! no communication with the store.
Cute
Beautiful second q buy d good quality recommend store very attentive fast and kind
Same as the photo
Beautiful color. Take a size above because a little fair. I keep the article to make it a gift. Thank you for sending in nickel packaging.
Very happy with the ! Also very fast shipping!!
Glad I managed to get online - won't have to go to anywhere
overly excited about receiving it!