Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good shorts, took the smallest size of the daughter of 11 years, a little dense physique, a little more, but do not fall down.
Delivery about 3 weeks. I'm sooo happy. Sit well, reach the navel, elastic in moderation, comfortable. At about 98 cm, waist 66 cm, L came up perfectly. The material is chic!!
Great quality shorts. Nice materials.
As expected. It's not high waisted and looks a bit like a diaper, but good for lounge wear.
Bought it two times and am always satisfied with this. Highly recommend!
It was very comfortable. Matches the picture.
Love them! They fit perfectly!
I sized up. Nice shorts
Ordinary, good shorts. Short, so suitable for the beach or just to wear at home. Comfortable, stretch. Ordered 30.12, came 18.01. In short, there will be no photo, so keep funny memchik
Precise seams, nice fabric I'll definitely get a couple more
The quality of the shorts is good, the size matches
Not the first time I order! The best shorts in my life
The color as in the photo is closer to Peach, it was about a month, slightly translucent the truhans black well, I think not all geniuses like me. Dark under light wear. For the house itself, there are no complaints about quality, stretch, comfortable and light. Thank you!
Awesome shorts!! I'm delighted. The quality is very pleasant to the body. Thank you, I expected a synthetic cloth to come. And they turned out to be very well sewn shorts.
Shorts of good quality, OB 97, it was possible to take and size smaller
I did not get parcel, but full money refund
Great shorts! The size corresponds to the claimed. Thank you for the fast delivery!
Very fast delivery
Shorts Super! I recommend the store)
Delivery of a month to Omsk, took away at the point of issue. It would be possible to size more, but in general it is normal. The material is visible in the photos, the seams are even. There was no need to communicate with the store.
Light, simple shorts.
I LIKE SO MUCH. THEY CONFORTABLE.
Хорошее качество, точный размер)
Good shorts, in size, the fabric is not synthetic, does not stick, does not shine
Уже третьи шорты. На ОБ 88, ОТ 67 подходит и m, и s, смотря насколько обтягивающая нужна посадка.