Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, arrived fast.
Trimala, ur) dugé is pre-war, trochi pineche dodama svochk) go to my side of the street in a multiple cities cities cities
Same as the image
The shade is a little blue. With the size guessed) on the widest part of the ass 96 cm. Sits even not much freely) very soft. For the summer is the most
Quality is good. The size approached 44 ordered L freely a little but I wanted to. The color is exactly like in the photo from the store, in my photo the color is distorted.
Shorts are comfortable, soft, I take the 5th on account, my size M, I take L, so that it was freer. Coils do not appear after long-term use.
Shorts are excellent, the fabric is dense, sewn neatly, on OB 95 size m approached
Хорошие шорты, на от 64 об 93 как раз.
The package arrived complete, very nice shorts.
Shorts are cool, the quality is good, they sat down on the figure
Recommend
seams were perfectly sewn , definitely ordering more
All norms
On the OB 108 XL sat perfectly, the fabric is pleasant, there is a pair of threads, but it is invisible. I will take more)
Everything is super simple! Same as the photo
Good shorts .Was ordered to wear at home. Good item, accurate size table.
Super shorts, very comfortable, thank you to the store
Шорты отличные, на 46 р. сидят свободно. Качество хорошее, даже не ожидала, что такие чудные спортивные шортики. Покупала для дачи.
On the volume of the hips 85 cm is too big, but for the House will go.
Класс
I love him, he's comfortable
On about 90 most that, short, you could even take L, if you want more freely, M in obtyag, came in less than a month, very pleasant
Perfect I have nothing to say. If you hesitate, take the I'm not disappointed!
Cool shorts. On OB 105, XL just right, a little freely. Quality is good, not synthetics.
Very nice! Like the picture, the fabric is comfortable with cotton, pedi xl so that they will be loose and this super