Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
На размер М лучше брать L, если хотите чтобы они были не прям в облипку. Тянутся на талии. Материал не мягкий, а среднего качества полиэстер.
In principle, everything was arranged, but first they sent the goods for a long time. And so the goods are of high quality, the description corresponds to
Заказала шортики в начале лета, сейчас уже зима, трек отслкживался до определенного момента, до прибытия в страну, и все куда -то потерялся, продавцу спасибо большое, за возврат средств! Но огорчает, что шорты так и не купила
I like it very much, it's the second I buy
Good, cute and pleasant to the touch.
Shorts correspond to the description, I liked. Slightly stick out threads in the seams, but it's not critical
Для дома отличные шорты, очень удобные. Швы отличные для такой цены, даже нитки не торчат)
Excellent. The quality is much better than I imagined. Is quite elastic so hard not fit. Can order without fear!
The quality is excellent, do not shed, do not stretch. The parcel came quickly.
The short is wonderful, has a good, recommend!
I took a larger size. All fit
O shorts é ótimo o tecido também, mais para mim é curto, porque já tenho idade, para uma jovem fica muito bem!
Shorts are cool, correspond to the description. The fabric is pleasant, not even synthetics.) Nothing superfluous can be seen, if you know what I'm wearing panties, will not shine through. The only thing that came with threads, but it's not scary, you can fix it yourself.
Excellent shorts, liked
Shorts are good, I bought to wear at home, I will order more in a different color
Заказывала до этого эти шорты размер был намного меньше и шорты были короче,чем эти. Толи продавец стал по другому шить, то-ли разница в цветах шорт.
Shorty norm, ale dugé heiminniy smell of the windows of them, znik tyulki Z other prannia
Love it!!!
They looked great on Me! I didn't get so tight what I like best because that's what sports guys are like! I recommend, the fabric is soft and fresh, that siii come short
good quality. not very see through. size up if you are tall
Lindo color, sin embargo se transparenta un poco, uso talla 42 y queda entallados tipo malla. los usaré para la playa o andar por casa.
The quality is good and it’s just fix with me. Can consider to buy again next time.
Items received in good condition. Repeated buyer, store gave me a slight discount for this purchased as the previous purchased seller sent me the wrong size . Appreciated with thanks .
Nice quality. The shorts are true to picture. The size chart really helped me when I picked these.
Came shorts, very cool ordered already second, thank you to the store