Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came quickly, shorts Excellent, soft dense material, the size took the smallest, but it turned out that large for the daughter.
they look good but the crotch is a little baggy. I should of maybe got a medium but the might have been too small. The look just the pics and are nice material.
Very beautiful colors, some little girl but nothing very bad. For the price it's perfect
Good quality, nothing sticks out anywhere, the usual shorts, the house is the most, I do not really look at such a pack of shorts, so it's not wet, well.
Shorts are sent and received on time. But the quality was a little disappointing. In shorts, much more synthetics than I expected. And the side seam from the inside is not stitched. Shorts are short, they cover only the hips. It's all right here. Size XL approached the parameters ob-102, ot-78.
Excellent shorts, but on OB 102 it is necessary to take XL, not L
Good shorts, from 65, about 89, height 160. Size M perfectly sat down.
Excellent product, very fresh and comfortable fabric, recommended 100% would buy again
This is my second time ordering these shorts, I got them in black the first time and really liked them so I reordered them in grey. The fabric isn't cotton, its a nice stretchy sports fabric. I really like the style and for the price they're the best. The M fits like a S, I usually wear S or XS and the medium fit me comfortablly so I really recommend sizing up! Super cute shorts, I recommend buying them!
Nice shorts! Stretch, sewn qualitatively. On OB 90 took M, the size approached, it would be less in stretch. I recommend to buy.
Cool shorts for home. Very soft. Nowhere presses anything. At its size s took S. Everything is fine. I did not communicate with the store. There was no need. At some point, several orders themselves united in one and came in five instead of mail. Very cool and fast.
Excellent shorts for the house, I order for the third time already here. Earlier here I took the size M, now I decided to take more freely L-the Russian 44 is quite free to sit, then what I wanted. The material is not cotton, but it looks like it. It's not hot in the summer. The store and I recommend it. In Rostov-on-Don, the parcel came in 3 weeks.
It has arrived in perfect condition and it is very nice and the perfect fabric, thanks I asked for an m and come well in size
Shorts of good quality and pleasant to the body. Material knitwear. Ob-106. Ot-82.
Excellent shorts !!! Looove them!!! And the colour ! Very good ! Will order More !! Could take L size for 102 ass and waist 73. But still good !! Suggest