Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is a really beautiful piece. Stretches and fits very well.
Супер круто это размер, если я остаюсь очень хорошо, они растягиваются очень хорошо, прежде чем я заказал XL, но я сделал сумку на животе. Они очень эластичны, я рекомендую их супер быструю доставку.
deserves 5 stars!
no problems in use, just like i wanted
Отличные шорты для дома, заказываю в третий раз уже здесь. Раньше здесь брала размер М, сейчас решила взять посвободнее L - на российский 44 достаточно свободно сидят, то что и хотела. Материал не хлопок, но похож на него. В таких не жарко летом. Продавца и товар рекомендую. В Ростов-на-Дону посылка пришла за 3 недели.
Goods shipped fast, store very sociable, But as always, the goods were lost in our mail as always
Super Fresh is size if I stay very well stretch very well previously I ordered XL but I was getting a bag in my belly. They are very elastic I recommend super fast shipping.
I asked for size L although in my country they are S and I have been squeezed
Shorts as in the picture, beautifully sit, very like
I got them for a very good price. Shipping quite fast. The quality is boooooooom!!!
They are very good material, they are fresh and the sizes are very good, the truth better than I expected
Great Short. The shape is a little small.
The order did not come. Refund.
Very well made !
good quality
good quality! recommend
Пришли быстро, не ожидала, 15 дней всего :) Шорты приятные, материал не знаю какой, не чисто хлопок, но хороший. Цвет соответствует, красивый. В некоторых местах есть нитки, но не критично. Вот с размером не знаю что. Заказала S, а они кажутся большими. Заказывала давно у другого продавца, там S прям классно сидит (бордовые такие, с белой окантовкой, спортивные). Либо натягивать нужно. Но все равно носить буду, мне понравились
It came before the estimate and it's fine in its size (I ordered m) it feels like a loose Lycra, I liked it. Thank you!
Good shorts for its price. Description correspond. Recommend
noproblems with the order, everything is fine
Came quickly, did not expect, 15 days only :) Shorts are pleasant, I do not know what material, not pure cotton, but good. The color corresponds, beautiful. In some places there are threads, but not critical. Here with the size I do not know what. I ordered S, and they seem big. I ordered a long time from another store, there s directly cool sits (Burgundy such, with a white edging, sports). Or you need to pull. But I'll still wear it, I liked it
Bien
Very cool shorts, came to the Dnepr for 3 weeks)
Shorts are excellent, the fabric is pleasant and the color fully corresponds to the picture. Took l based on reviews, less or more would not fit. My about 98. In front of a lot of fabric but behind everything is fine. Arrived in 16 days
Cool shorts! Sat perfectly