Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute! It arrived quickly and it fits me perfectly. bonus points because it smells great too!
Came with a strong smell incense
i am usually wearing 36/S size. my shoulder is not so big/strong. it's a bit oversize for me. but still looks good.
Ткань будет скатываться, достаточно тонкая, но тёплая и приятная на ощупь.
Everything came up, I'm happy
My daughter loves this. Good quality.
Delivered in 19 days to Kiev. My daughter liked everything. Recommend
Very good thing. Warm. Boiling White. Embroidery is tender and more beautiful than in the photo.
Excelent quality, really confortable, is really cool for winter seasons!!!
Finally it came, went very long, the jacket is not bad
ткань приятная, ещё не надевала
Худи пришло быстро (3 недели). Имеет запах,но думаю,что после стирки пропадёт. Ещё кажется,что после длительной носки появятся катушки.
Very good fabric and color, communication with these guys are great
I am really happy with my Hoody, really good quality and fits well. The only slight problem with it I have is that the colour is slightly darker than what I expected, but nothing extravagant. I would definitely recommend as it is a very nice Hoody for its price:)
Hoodie is very cute!! I took the size M for height 147 sits very oversize, as I wanted. Only minus is that the fabric slightly shines through and you can wear it only with a pure white T-shirt under the bottom ..
I was supposed to get a pink one, instead we agreed on purple but it's good quality and I like it a lot! Arrived a little bit later but I'm satisfied.
The material isn't the greatest quality but the embroidering is very nice.
Very good quality!! Thick and soft and really cute, I highly recommend!
Excellent sweatshirt, warm and beautiful
Hoodie cool put class! Took XL for height 168
On height 157 and weight 55 kg took XXL, if you are the same height and want to take an oversize-take XXL, sit perfectly! Hoodie is warm and generally not bad. In the package there was a flavor with a pleasant smell of perfume. Of the minuses: 1) did not put a gift, although many received pendants or some other plushki 2) laces on the hood of very poor quality, I tried to tie them into a beautiful knot, but after the first attempt from the laces, the threads came and they broke. 3) The Hood is clean for decoration. On his head, but it looks ridiculous. He went to Ukraine in 19 days.
Is rolling very fast
Cute! My bust - 120cm - and I can fit it
I ordered an XL and it was pretty oversized!! Very soft but smells a bit. If you wash it it should be fine
Arrived so quickly (around 2 weeks!) it's very comfortable and cute, just like the picture! :)