Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality
Best Buy on aliq! The store is sent to the list of favorites. Came with a flavor in the parcel, so the jacket began to please from the first minutes of unpacking, because the smell is incredibly pleasant❤️ Nowhere do not stick out the seams, the strawberry is made very soundly, the synthetics are pleasant to the body! I did not guess with the size, my Xs sleeve is very long, but as an oversize it will even go. The hood is a bit shallow for my taste, but not critical) the only thing, I thought that strawberry will go and on the back of the sleeve, but they are only on the top :)
It's the same
Good hoodie, sent quickly Cons only that despite the fact that the hoodie is wide, it is at the same time short Another minus in a sharp smell
es muy suave y de buena calidad, eso si hay que pedir tallas más grandes para que quede como en la foto <3
In principle, a good thing. I ordered XXL, although it sits like M. I think one of the best hoodies on aliq. The quality is the same as in the stores of typo H & M. Order, recommend
Jacket class, not a lot warm, if not a pleasant smell but I think it will leave, sold a gift
great
Sweatshirt is very lovely, is poorly zszyta, but don't mind me this. Product quality, is like some pullover sieciówek, not prześwituje, when you have no black clothes underneath. Embroidery carefully zrobiony, and for this store dołożył fragrance, making clothes brzydko no smells.
The color of lilac is a little darker than in the photo. From there on out everything is perfect
Before sending, the store wrote, said there is no pink color and I can choose another one. Answered instantly, chose a white color. Sent without questions, the package was flavored. On fabric-synthetics, but looks very good, strawberry stitched very well. I recommend the goods and the seller.
good.
super
Fast delivery. Comfy material
The sweater is such great quality! The strawberries are well embroidered and I've gotten so many compliments. Super recommended!
Super cute and comfortable hoodie. It has fleece on the inside so it's very warm. I love the colors. They're just like on the picture. Good quality. It's quite baggy so don't size up
I love it , it is how I expected and it’s very sweet :)
Sweatshirt came after about 3 wks. Color a little different than the picture. Is slightly darker. Sweatshirt is very warm. Recommend!!
Excelente calidad igual a la foto!
Excellent bike, good sleeve. At its M ordered XL. The color is according to the store's photo
Blouse Super! Very beautifully sits and at its 177 took size XXL and did not miss! Sleeves came together and in general, the jacket looks frisise. Thank you! (',,• ω •,,)♡
super duper cute! the patches are sewn on so nicely, there are no loose threads or anything!
Sweater very cute, very comfortable. With inside the fleece.
Sewn perfectly. On the parameters: 89-67-96 villages well. For some reason it smells like strawberry.
talla acorde, uso siempre m pero pedí L por miedo a que quedará pequeño pero es grande