Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice light weight hoodie. strawberries look more of a slivery pink colour. fleece feel in the inside. bought xxl im 5ft2 size 12/14 and it fits nicely. not as oversized in the picture
Sits perfectly, quality fire. For cold weather the very time, it came quickly!
Narmalno everything. But the size was sent wrong. And the parcel went more than two months
Beautiful and good quality.
Went 3 weeks to Rostov-on-Don. Quality is super. Size M by 140 height
Everything is fine, excellent quality. With the store did not communicate
i got a size XL , the hoodie is very soft and comfortable , the only thing i don’t like is that the hood is kinda small. will be buying again tho :)
My daughter is so happy very good quality
Sweatshirt of good quality, pleasant. Photos are made after the first wash. Strawberry is not ripe, in the photo in the description of the goods like pink, but this is not a problem. I will wear it with pleasure
It has very good quality and does not take long delivery
I love the hoodie, i definitely recommend getting xxl, it'll fit just right!
very soft, I have 1,63 cm
Size is great! Ordered white and it is very cute. Thanks!
Beautiful jacket, very pleasant to the body. She is so soft that she does not even want to shoot her❤
Complies with the description and arrived quickly.
A really nice sweatshirt. I am 170cm, 58kg and took L, the size is really good (loose and comfortable).
Quality is good. Size XXL just at the time approached a girl who wears a MKU.
The sweatshirt sits on the daughter well. The color is blue, muffled, the embroidery is also not bright. Quite a decent thing and before Peter came very quickly.
All is Well fast
2 months to arrived, item as described.
Very cute! It's a bit thin for a hoodie but it's very nice! It's also quite small. I ordered and xxl and its quite small on me but it's very cute!!!
Delivery fast to Moscow. I issued an order together with goods from other stores, it turned out "accelerated delivery".
Это то же самое.
Очень хорошее качество! Толстый и мягкий и действительно милый, я настоятельно рекомендую!
Прибыл так быстро (около 2 недель!) Это очень удобно и мило, как на картинке! :)