Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great suit!
el producto es super bonito....llego en menos de diez dias envio super rápido.... llego manchado pero el vendedor devolvio el dinero sin problema
ok
Love love love
Good fabric, looks great
Love it. It looks super cool
The order went to Kazakhstan exactly three months. It's a very long time, of course. The suit itself is good, the quality is excellent. At our 48 size approached L
Suuuuper, quality fire, very fast delivery, thank you very much, I recommend the store
The quality is good, the fabric is pleasant, the seams are even. On the parameters 88, 63, 92 ordered the size S, the top is good, the bottom is very tight, but if I took the size m top would be large.
Ordered a girl, she is delighted) although it's hard to please her))))
Nice suit!
very comfy, durable, does not shrink when you wash it. I like it!
Everything is fine, the suits are also very good, and they are well pulled.
Same as the photo, third time you bought from this store, size as I wear normal
The fabric is super. High quality sewing.
Im in love with this set and the price is the best!!
Everything is perfect. Expected quality. I recommend it
Super lovely outfit. The sportlegging appearance though somewhat by.
Quality fire, dense. Advise
happy with this 2 piece set ..the quality is pretty good for how cheap it is..good material thick enough not to be see through when squatting .. only faults were loose thread but nothing the scissors couldn’t fix
Excellent suit, quality at altitude, tight and stretches perfectly, the blue color took did not regret it space! I asked for pants size M and bust and jacket L since I have a large bust and m is always small, the store heard and everything was done as I asked))) thank you guys you are well done there all in China God Forbid health and prosperity, and we are more interesting available goods at reasonable prices from you!!!)))
отличный костюм, размер а размер.
Good quality! Size matches!
The product is perfect and it is of great quality ! I am very satisfied with the purchase :)
Cool, gentle, the color is very pleasant. Rashgard s is very narrow. Top and leggings, Super. came quickly. thank you.