Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
Initially, I came to suit the wrong color that I ordered. The store responded very quickly, for which he was very grateful. Today has already come a suit of the right color. Quality fire. The size is better to order 1 more than wear. In the chest very pulls. Bottom of norms. It stretches perfectly.
The model is exactly what is announced, the quality is excellent, beautiful color! I loved it! My measurements 93-70- 92 cm
Everything is great
Suit great
Order in the Ulyanovsk region reached in 10 days. The costume is good, quality, its money is worth. Advise!!!! Thank you store for fast delivery
The quality is unrealistic, on height 157 and size S is ideal.
Perfect good material recommended 100% to those sportsmen
This set it gorgeous I love it! Only down side is that the leggings aren’t squat proof .
Excellent everything, it was possible and for a smaller size to take
Perfect. Super material. All-match.
Chic costumes, I will still take in other colors, sit perfectly
Супер! Все понравилось! Буду брать ещё!
love this outfit. it's so comfortable and it fits so well. Will be ordering the other color. I also will be ordering more things from this store store because I love the way I look and feel in the clothes.
This is a super suit!!!! I take the second time! Sizes different took, approached and L and XL for parameters 90-80-110
Super suit! At 44 Russian came m. All as in the photo.
Suit gun, sealed well, the quality is perfect in my opinion, especially for such a price! I will order more! I advise everyone! Order and don't be afraid
The costume is cool, does not shine through. Quality is good)
Adorei I love, good quality,
Came super fast!! great material, just have to wait for my Queen to try it on.
Exact same as photo thick material very happy
Fire suit!
Very good material, nice color .
Super suit! The only thing that the jacket is less than everyone else. But it looks all like in the photo
Everything ok. Pretty good quality. The jacket is too tight but otherwise fine.